Claims Representative at Auto-Owners Insurance

Portage, Michigan, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Bachelor’s degree or direct equivalent experience with property/casualty claims handling
Ability to organize data, multi-task and make decisions independently
Above average communication skills (written and verbal)
Ability to write reports and compose correspondence
Ability to resolve complex issues
Ability to maintain confidentiality and data security
Ability to effectively deal with a diverse group of individuals
Ability to accurately deal with mathematical problems, including geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents)
Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage
Study, obtain, and maintain an adjuster’s license(s), if required by statute within the timeline established by the Company or legal requirements
Ability to work in the U.S. without current or future sponsorship

Responsibilities

Handle entry-level insurance claims under close supervision through the life-cycle of a claim including investigation, evaluation, and claim resolution
Provide service to agents, insureds, and others to ensure claims resolve accurately and timely
Complete the Company’s claims training program for the assigned line of insurance
Investigate, evaluate, and settle entry-level insurance claims
Study insurance policies, endorsements, and forms to develop foundational knowledge on Company insurance products
Learn and comply with Company claim handling procedures
Develop entry-level claim negotiation and settlement skills
Build skills to effectively serve the needs of agents, insureds, and others
Meet and communicate with claimants, legal counsel, and third-parties
Develop specialized skills including but not limited to estimating and use of designated computer-based programs for loss adjustment
Continually develop product knowledge through participation in approved educational programs

Skills

Key technologies and capabilities for this role

claims handlinginsurance policiesclaim investigationclaim evaluationclaim negotiationcommunication skillsreport writingdata organizationmultitaskingadjuster license

Questions & Answers

Common questions about this position

What is the compensation like for this Claims Representative role?

Auto-Owners offers a competitive base salary along with an excellent compensation/benefits package.

Is this position remote or does it require office work?

The role offers a merit-based work-from-home program, allowing flexibility to work from home up to 3 days per week after initial in-person training.

What skills are required for the Claims Representative position?

Key skills include above average communication skills (written and verbal), ability to organize data, multi-task, make decisions independently, resolve complex issues, and accurately deal with mathematical problems.

What is the work environment and culture like at Auto-Owners?

Auto-Owners provides a friendly work environment with a group of caring associates, structured training program, and employee mentoring.

What makes a strong candidate for this Claims Representative role?

Strong candidates have a Bachelor’s degree or equivalent experience in property/casualty claims, excellent communication skills, ability to multi-task and resolve issues independently, and a valid driver's license.