Claims Manager at Dollar Tree

Chesapeake, Virginia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Bachelor’s Degree
5+ years of multi-state liability (complex, litigated cases) experience with law firm, insurance carrier, third-party administrator, or insurance broker (at least 3 years in a management role)
Litigated liability claims experience
Strong analytical skills related to investigations, claims strategies, and claim reviews
Excellent written and verbal communication skills; ability to handle difficult situations
Pro-active and collaborative mindset with an ability to work in a fast-paced team environment, handling multiple tasks and meeting deadlines
Previous supervisory experience

Responsibilities

Drive cost reduction and improve claim outcomes by expertly managing general and auto liability claims
Partner with senior leadership (VP and Director) to formulate winning case strategies for high-exposure claims
Provide critical oversight to Third-Party Administrator (TPA) claims examiners and defense attorneys, ensuring effective management of litigated liability matters
Maintain stringent control over litigation budgets, meticulously evaluating case reserves and advising on strategic adjustments
Act as the key point of contact for legal spend management, responsibly reviewing and approving firm engagements, attorney rates, timekeepers, and all significant expenses
Empower claims examiners with settlement authority while maintaining prudent oversight of reserve increases up to approved levels
Facilitate the discovery process, collaborating with outside counsel on depositions and responses to discovery; streamlining internal procedures pertaining to document management
Serve as a primary representative for the company during mediations and trials
Ensure TPA excellence through regular claims reviews and comprehensive file audits, guaranteeing adherence to service instructions
Maximize financial recoveries by actively supporting subrogation efforts
Lead comprehensive claims investigations, ensuring meticulous evidence preservation
Leverage data analytics to identify key claim trends, informing strategic decisions to enhance program efficiency and reduce losses
Contribute to strategic initiatives through special projects assigned by the Director and VP

Skills

Claims Management

Risk Management

Liability Claims

Data Analytics

Litigation Oversight

Settlement Negotiation

Budget Management

Case Reserves

Mediation

Discovery Process

Document Management

Dollar Tree

Value retailer offering low-cost everyday items

About Dollar Tree

Dollar Tree operates over 8,000 stores and 25 distribution centers, providing a variety of products such as party supplies, home décor, health and beauty items, seasonal goods, and food at low prices. The company sources its merchandise globally, allowing it to offer high-value items that appeal to customers looking for affordable everyday and holiday essentials. Unlike many retailers, Dollar Tree maintains a strict pricing model where most items are priced at one dollar, which helps attract a diverse customer base. The company's goal is to adapt to market changes while ensuring customer satisfaction through a dedicated workforce and creative strategies.

Chesapeake, VirginiaHeadquarters

1986Year Founded

IPOCompany Stage

Consumer GoodsIndustries

10,001+Employees

Risks

Increased competition from Dollarama could impact Dollar Tree's market share.

The multi-price strategy might alienate traditional Dollar Tree customers.

Economic pressures could reduce demand for non-essential product lines.

Differentiation

Dollar Tree offers a wide range of products at extreme value prices.

The company sources merchandise globally to provide high-value items at low costs.

Dollar Tree operates over 8,000 stores across the U.S. and Canada.

Upsides

Expansion of private label brands can increase profit margins and customer loyalty.

Enhancing e-commerce capabilities can capture a larger share of the online retail market.

Partnerships with local suppliers can reduce supply chain disruptions.

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