Claims Customer Service Representative at Hartford Financial Services

Dallas, Texas, United States

Apply Now

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

High school diploma or GED required, with some college or 1-3 years of related experience preferred
Personal lines and/or commercial insurance experience preferred
Commercial Auto and Property FNOL experience a plus
Bilingual Spanish preferred but not required
Advanced phone and verbal communication skills
Excellent written communication skills
Ability to understand basic insurance principles and policy contracts
Excellent reading skills: must be able to read and follow a script
Customer service oriented, highly organized, and efficient
Property & Casualty insurance industry experience a plus
Ability to multi-task in a high-volume call center environment
Customer Service or call center background with professional telephone etiquette preferred
Typing skills - 35 WPM
Advanced computer skills including working knowledge of Excel, Word, and Outlook
Positive can-do attitude and superior customer service skills

Responsibilities

Assist insured customers and agents with the reporting of a claim and other claim-related questions and concerns
Complete claim processing functions for new and existing claims
Answer emails
Assist agents and customers

Skills

Customer Service

Call Center

Excel

Word

Outlook

FNOL

Claims Processing

Bilingual Spanish

Typing 35 WPM

Property & Casualty Insurance

Hartford Financial Services

Insurance and financial services provider

About Hartford Financial Services

Hartford Financial Services provides insurance and financial products designed to protect individuals and businesses. Their offerings include various types of insurance, such as auto, home, and business insurance, as well as retirement and investment solutions. The company focuses on ensuring that clients are safeguarded against risks while also aiming to create a positive impact in the community. Unlike many competitors, Hartford Financial Services emphasizes a commitment to human achievement, striving to support clients in ways that extend beyond traditional insurance coverage. The goal of the company is to empower individuals and businesses to thrive by providing comprehensive protection and contributing to societal well-being.

Hartford, ConnecticutHeadquarters

1810Year Founded

$77.7MTotal Funding

N/ACompany Stage

Social Impact, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Vacation

Paid Holidays

Hybrid Work Options

Remote Work Options

Tuition Reimbursement

Risks

AI-driven solutions like HOMEE increase competition in P&C insurance.

Beam Benefits' growth challenges Hartford's market position in employee benefits.

Superscript's funding may disrupt traditional insurance models Hartford relies on.

Differentiation

Hartford is recognized as one of the World's Most Ethical Companies.

The Hartford's critical illness insurance covers a wide range of health conditions.

Partnership with CAPE Analytics enhances Hartford's risk assessment with geospatial intelligence.

Upsides

AI-driven claims management adoption boosts efficiency in insurance processing.

Digital transformation with Beam Benefits simplifies employee benefits processes.

Geospatial intelligence from CAPE Analytics improves risk assessment and underwriting.

Land your dream remote job 3x faster with AI

Try Jobo Free