CEW & PDR - L3 Support - PRO at Accenture

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Professional Services, Technology, ConsultingIndustries

Requirements

Strong hands-on experience in Java Spring Boot
Working experience with Unix / Linux operating systems
Solid understanding of Oracle Database 12c / 19c
3-5 years of experience (Junior L2 level)

Responsibilities

Provide L3 application maintenance and production support for CEW & PDR systems
Analyze and resolve production incidents, ensuring minimal downtime and service disruption
Perform root cause analysis (RCA) and implement corrective and preventive actions
Collaborate with development, infrastructure, and QA teams to deploy fixes and enhancements
Monitor application performance and logs; proactively identify potential issues
Support deployment and configuration of application components in production and lower environments
Write and maintain Unix shell scripts for automation, monitoring, and maintenance tasks
Support database operations, including PL/SQL procedures, views, and indexes for performance optimization
Document processes, known issues, and standard operating procedures for the support team

Skills

L3 Support

CEW

PDR

PRO

IT Support

Troubleshooting

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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