Ability to prioritize and balance multiple requests without losing sight of overall objectives
Strong decision-making skills to make well-thought-out decisions based on provided information and obtain further assistance/clarification when vital
Ability to multi-task and perform in a high performance, high demand environment
Take initiative to follow up on issues – identify what needs to be done and take action
Ability to multi-task, balance multiple priorities, and meet deadlines in a fast-paced and evolving team
Organized and detail oriented with strong time management skills
Ability to work in a multifaceted and team oriented environment and quickly adapt to a constantly evolving business
Contributor to the leadership team ensuring appropriate staffing model, depth charts, and succession plans are assessed across the location
Social skills to effectively articulate solutions to internal and external partners
Capability to assist in creating a team vision, planning, and executing steps to ensure a consistently robust team
Thrive in a team environment and build strong relationships with colleagues and external contacts such as custodians, counterparties, and other third-party providers
Strong knowledge of equity and fixed income securities and derivative products
Responsibilities
Completing day-to-day assigned tasks, including control reports, cash and position break resolution, inbox and dashboard monitoring, client and portfolio data maintenance, and daily subscription/redemption activity
Providing high quality client service externally and internally by addressing inquiries, performing controls, resolving problems, and mitigating risks for clients and internal BlackRock partners
Preparing and/or reviewing reconciliations between BlackRock, Asset Manager, and Custodian Bank, including researching differences and resolving them in a timely and accurate manner
Performing ongoing maintenance of existing accounts to reflect client or account level changes
Working with external service providers, internal team members, and other BlackRock groups to resolve issues as identified
Assisting in special projects and initiatives to improve the service offering
Developing strong internal and external relationships with a focus on partnership and client service
Constantly evaluating processes and procedures for inefficiencies and making recommendations for improvement; acting as a change-management agent to improve quality control environment and develop standard methodologies
Raising all material risk items and service issues on a timely basis
Coaching and mentoring team members to encourage high individual performance and service standards
Demonstrating ability to self-improve and develop; understanding the impact of cash on upstream and downstream partners
Actively handling risk and exposure by ensuring the investment book of record is reconciled with custodian, manager, client, and/or prime record holders daily; understanding mechanics of reconciliation process, exception management, troubleshooting issues, driving innovative enhancements, data analysis, maintaining documentation, and assisting management in leading processes