Case Manager - Dispute Resolution at Interactive Brokers

Mumbai, Maharashtra, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, BrokerageIndustries

Requirements

Bachelor's degree in Finance, Economics, Business Administration, Accounting, or related field (or equivalent professional experience)
Minimum 3-5 years in financial services, with preference for client complaint handling or dispute resolution, brokerage operations or trade support, or banking operations or client relations
Strong written and verbal communication skills
Proficiency in Microsoft Word & Excel
General knowledge of financial markets and products
Fluency in English (additional languages a plus)
Programming skills – valuable for data analysis and process automation (valued additional experience)
Proficiency with AI tools for enhanced research (valued additional experience)

Responsibilities

Conduct comprehensive investigations into client complaints across equities, options, futures, forex, and fixed income, including trade execution issues (order routing, non-executions, delayed executions, erroneous fills, execution quality concerns), account funding (deposit/withdrawal delays, rejected transactions, third-party fees, asset transfer issues), corporate actions (dividend payments, stock splits, mergers and acquisitions, other corporate event processing), reporting & tax matters (cost basis discrepancies, dividend allocation, withholding tax concerns), platform & technology (connectivity issues, platform functionality, data discrepancies), account administration (margin calls, liquidations, interest charges, fee disputes), and client service quality (communication concerns, service level complaints)
Prepare clear, professional written responses that comply with regulatory requirements and internal policies
Document findings with supporting evidence and maintain detailed case records
Meet regulatory deadlines for complaint acknowledgment, investigation, and resolution
Translate complex technical and market concepts into client-friendly language
Escalate systemic issues with comprehensive summaries and actionable recommendations
Identify trends in client complaints to recommend preventative measures
Contribute to knowledge base articles and internal procedures
Participate in cross-functional projects to enhance client experience

Skills

Key technologies and capabilities for this role

Dispute ResolutionComplaint InvestigationTrade Execution AnalysisRegulatory ComplianceAnalytical SkillsWritten CommunicationEquitiesOptionsFuturesForexFixed IncomeOrder Routing

Questions & Answers

Common questions about this position

What is the salary range for the Case Manager - Dispute Resolution position?

This information is not specified in the job description.

Is this Case Manager role remote or does it require office work?

This information is not specified in the job description.

What skills are required for the Case Manager - Dispute Resolution role?

The role requires detail-oriented and analytical skills, strong written communication, and the ability to investigate complaints, analyze trading activity, and document resolutions professionally.

What is the company culture like at Interactive Brokers?

Interactive Brokers features a dynamic, multi-national team focused on financial innovation, cutting-edge technology, client commitment, and simplifying financial opportunities.

What makes a strong candidate for this Case Manager position?

A strong candidate is detail-oriented, analytical, with exceptional written communication skills, capable of handling complex investigations across trading, funding, corporate actions, and regulatory compliance.

Interactive Brokers

Online trading platform with low commissions

About Interactive Brokers

Interactive Brokers offers an online trading platform that provides access to a wide range of financial instruments, including stocks, options, futures, currencies, bonds, and funds. The platform is known for its low commissions and best execution practices, ensuring clients get the best prices for their trades. Unique features like fractional shares and the IMPACT app allow users to invest in high-value stocks affordably and align their investments with personal values. The goal of Interactive Brokers is to deliver a comprehensive and cost-effective trading experience for individual traders, investors, and financial advisors globally.

Greenwich, ConnecticutHeadquarters

1977Year Founded

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Competitive Pay with discretionary bonus packages which include company stock grants

Comprehensive Health Plans that include extensive Vision, Dental and Prescription coverage

Daily Lunch Allowance

401K Retirement Savings Plan (generous company match)

Wellness Incentives

Flexible Spending Accounts

Paid Personal Time and Sick Leave

Risks

Increased regulatory scrutiny may lead to stringent compliance requirements and potential fines.

AI tools may expose the company to data privacy and algorithmic trading risks.

Rapid growth in DARTs could strain infrastructure, risking service disruptions.

Differentiation

Interactive Brokers offers low commissions and financing rates, making trading affordable.

The platform provides direct market access to over 135 markets in 33 countries.

Innovative features like fractional shares and the IMPACT app attract diverse investors.

Upsides

AI tools in the Advisor Portal enhance decision-making for financial advisors.

IBKR Desktop 0.12 offers advanced features for options traders, boosting user engagement.

74% growth in DARTs and $576 billion in client equity indicate strong financial health.

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