Case Manager at Johnson & Johnson

Pittsburgh, Pennsylvania, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, PharmaceuticalsIndustries

Requirements

High school diploma or equivalent
Minimum of 4 years of working experience with at least 2 years’ experience in customer service, call center, or insurance roles preferably within a healthcare or pharmacy setting
Ability to work assigned 8 hr shift between program operating hours of 8am-8pm EST
Strong communication and interpersonal skills with a focus on customer service
Proven ability to manage a case load, prioritize tasks, and build relationships
Ability to efficiently navigate multiple screens and systems to perform work
Ability to proficiently use Microsoft programs
Preferred Qualifications
Undergraduate degree
Certified Pharmacy Technician (CPhT)
Bilingual Spanish speaking and writing
Knowledge of benefit verification, foundation programs, plan types, and insurance structures

Responsibilities

Act as the primary point of contact and case manager for client, provider and customer inquiries and escalations
Support patients and providers with program enrollment, benefits verification and referral to specialty pharmacies
Conduct initial patient onboarding calls and ongoing support outreach
Maintain regular communication to update all parties on case status and next steps
Process PAP (patient assistance program) requests and re-approvals promptly
Refer patients to external programs as appropriate
Identify and document adverse events and product complaints timely
Independently manage an assigned territory making timely decisions for case resolution
Demonstrate the ability to prioritize and balance the needs of patients, HCP offices utilizing program business
Provide concierge-level service resolve issues efficiently and escalate when necessary
Collaborate with field teams, manufacturer reps, providers, and internal/external teams to resolve complex cases
Maintain accurate, compliant documentation and communication to support program goals
Uphold patient privacy laws and foster collaborative team relationships
Other duties as assigned

Skills

Case Management

Customer Service

Patient Support

Benefits Verification

Financial Assistance

Program Enrollment

Healthcare Provider Communication

Referral Management

Johnson & Johnson

Healthcare products in pharmaceuticals and devices.

About Johnson & Johnson

Johnson & Johnson operates in the healthcare sector with three main areas: pharmaceuticals, medical devices, and consumer health products. In the pharmaceuticals segment, the company develops prescription drugs for various medical conditions such as cancer and infectious diseases. The medical devices segment provides products used in surgeries and other medical procedures, while the consumer health segment offers over-the-counter products, including baby care and personal health items. Johnson & Johnson generates revenue through direct sales and partnerships, and it invests significantly in research and development to create new products that meet the needs of consumers and healthcare providers. The company stands out from competitors by emphasizing diversity, equity, and inclusion in its workplace, fostering an environment where employees can share their perspectives. Its goal is to improve patient outcomes and enhance the overall health and well-being of individuals globally.

New Brunswick, New JerseyHeadquarters

1886Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

J&J faces a class action lawsuit in Australia over ineffective cold and flu medications.

Former J&J executives joining other firms could lead to increased competition.

Ongoing legal battles, like the lawsuit against Cigna, pose financial liabilities for J&J.

Differentiation

J&J operates in three segments: pharmaceuticals, medical devices, and consumer health.

The company invests heavily in R&D for innovative medical solutions and products.

J&J is committed to diversity, equity, and inclusion in its workplace culture.

Upsides

J&J's collaboration with Helsinki University Hospital focuses on value-based healthcare models.

The rise of personalized medicine offers J&J opportunities in targeted therapies.

Increased focus on digital health solutions presents expansion opportunities for J&J.

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