[Remote] Call Center & Administrative Support Specialist at Remote

Davao City, Davao Region, Philippines

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Highly organized, detail-oriented, and proactive
Thrives in a fast-paced environment
Excellent command of verbal English with minimal accent
Knowledgeable about the Transitional Care Model (TCM) in a healthcare setting

Responsibilities

Answer incoming calls from patients and assist with scheduling, rescheduling, and confirming appointments
Perform outbound calls for appointment reminders, follow-ups, and patient outreach
Coordinate with clinical staff and team leads to ensure accurate scheduling and efficient time management
Handle patient inquiries in a professional, courteous, and empathetic manner
Update patient records, appointment notes, and communication logs accurately in the scheduling or EMR system
Assist in performing chart and scheduling audits to ensure accuracy and compliance
Identify scheduling errors, missed appointments, or documentation gaps and escalate to the appropriate team members
Maintain strict confidentiality and adhere to all HIPAA and company compliance policies
Provide general administrative assistance to management and clinical teams
Support daily office operations, including data entry, reporting, and record management
Assist with internal communication, updates, and follow-ups across teams
Manage and track scheduling-related metrics, logs, and reports as requested
Collaborate with other departments to ensure smooth workflow and clear communication

Skills

Key technologies and capabilities for this role

Call CenterPatient SchedulingEMR SystemsHIPAA ComplianceChart AuditsData EntryCustomer ServiceOutbound CallingAdministrative SupportTransitional Care Model

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a fully remote position.

What skills are required for this role?

The role requires being highly organized, detail-oriented, and proactive, with excellent verbal English skills with minimal accent, and knowledge of the Transitional Care Model (TCM) in healthcare.

What is the salary for this position?

This information is not specified in the job description.

What kind of work environment is this role in?

The role is in a fast-paced healthcare environment focused on smooth day-to-day operations.

What makes a strong candidate for this position?

A strong candidate is highly organized, detail-oriented, proactive, excels in a fast-paced environment, has excellent verbal English with minimal accent, and knows the Transitional Care Model (TCM) in healthcare.

Remote

Global employment platform for payroll management

About Remote

Remote.com is a global employment platform that helps businesses hire, manage, and pay employees in various countries. It simplifies international human resources tasks such as compliance, payroll, and benefits management, allowing companies to focus on their core operations. Remote.com stands out by prioritizing data security with ISO27001 certification and SOC 2 compliance, while offering a flexible pricing model that reduces manual work. The company's goal is to provide a comprehensive solution for efficiently managing international talent.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$482.5MTotal Funding

SERIES_CCompany Stage

Consulting, CybersecurityIndustries

5,001-10,000Employees

Benefits

Remote Work Options

Unlimited Paid Time Off

Flexible Work Hours

Paid Parental Leave

Mental Health Support

Stock Options

Professional Development Budget

Home Office Stipend

Company Social Events

Risks

AI-powered HR platforms like Borderless AI could threaten Remote's market share.

Competitors like Deel show rapid growth, indicating a highly competitive market.

Stablecoin payments trend could pose a risk if Remote doesn't adapt quickly.

Differentiation

Remote offers a unified platform for managing global payroll and compliance.

Remote's ISO27001 and SOC 2 certifications ensure high standards of data security.

Remote Global Benefits simplifies multi-country health insurance management with Kota's integration.

Upsides

Remote's stablecoin payments feature addresses demand for flexible international contractor payments.

Remote's entry into Japan expands its reach in high-demand international employment markets.

The global payroll solutions market is projected to reach $10.5 billion by 2030.

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