Business Operations Specialist

Employment Type: Full-Time Location Type: Remote Salary: Competitive pay with opportunity to grow into bigger responsibilities and rewards

Position Overview

Traba is a technology company revolutionizing the staffing industry by connecting light industrial businesses with reliable talent. We empower businesses and workers to reach their full productivity and potential by providing flexible and meaningful opportunities. Backed by top investors like Founders Fund, Khosla Ventures, and General Catalyst, Traba is seeking an entrepreneurial and motivated Business Operations Specialist to ensure our daily operations run smoothly and contribute to our mission.

Responsibilities

• Monitor Traba's daily operations in real-time, ensuring flawless execution of all marketplace shifts.
• Prepare for and troubleshoot operational issues proactively.
• Coordinate with the Territory Operations Manager to understand customer needs and tailor daily operations accordingly.
• Ensure a positive and trusted experience for Traba's workers.
• Provide excellent pre-shift, during-shift, and post-shift experiences for workers.
• Resolve worker support issues promptly to ensure customer satisfaction.
• Effectively communicate with and manage workers to meet client staffing requirements.
• Ensure accurate worker clock-in and clock-out times for precise payment.
• Identify opportunities for process, tooling, and product improvements to increase efficiency.
• Support forward-filling or worker-vetting initiatives as needed.
• Assist in building and continuously improving standard operating procedures.
• Learn and master multiple internal systems.
• Educate workers on using the Traba app and handle sensitive, complex user-facing issues.

Requirements

• 2+ years of professional experience in a customer success, business support, or similar role at a fast-growth company.
• Proven ability to balance multiple critical tasks, work under pressure, and consistently meet deadlines.
• Ownership mentality and a strong work ethic.
• Enthusiastic and positive attitude with strong customer empathy and care for workers.
• Customer management skills, including problem-solving, setting expectations, and building relationships.
• Grit and a willingness to tackle hands-on tasks.
• Excellent communication skills, both verbal and written.
• Attention to detail balanced with swift execution.
• Ability to thrive in a fast-paced and ambiguous environment.
• Excellent organization, time management, and prioritization skills.

Job Details and Benefits

• Opportunity to work with a highly competent team and grow professionally.
• Rotating shifts including early mornings, weekends, weekdays, and weeknights. Flexibility is required.
• Note: As Traba is not yet active in your country, you will be paid your entire compensation as an independent contractor and will be fully responsible for paying your own income taxes.

Company Information

Traba's mission is to empower businesses and workers to reach their full productivity and potential. We are dedicated to promoting Equal Opportunity employment practices and evaluate all applicants without discrimination based on race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other legally protected characteristics.

If you are excited about helping us build a positive, safe, and trusted experience for workers and businesses, apply now!