Business Operations Documentation Specialist

Employment Type: [Not Specified] Location Type: Hybrid Salary: $28 - $35 USD per hour

Position Overview

At Beyond Finance, our mission is to empower everyday Americans to break free from debt and achieve a brighter financial future. Through compassionate, individualized care, a strong focus on compliance and ethics, supportive user-centric technology, and customized financial solutions, we have assisted over 700,000 clients. We are a forward-thinking, rapidly growing organization dedicated to helping people, and we are seeking new collaborators to join us in reaching the next level.

The Business Operations Documentation Specialist will ensure that all Business Operations team members receive timely, relevant, and engaging information to support their work. This role requires an excellent communicator with a passion for people and purpose. The Specialist will be instrumental in keeping Business Operations informed and aligned by engaging in listening sessions, attending team meetings, and gathering information from various sources, including print publications and videos.

Workplace Requirements

This position follows a hybrid work model, requiring a minimum of two days per week in our Houston office, located at 1401 Enclave Parkway, Houston, TX 77077. Additional on-site presence may be necessary depending on job responsibilities and operational needs.

Key Responsibilities

• Translate operations procedural and/or technical information.
• Curation of new procedural documentation as needed.
• Maintain the policies and procedures repository.
• Validate and test the implementation of processes based on protocols outlined within statements of process.
• Collect input from users to identify areas for improvement and refine documentation for enhanced usability.
• Possess strong interpersonal skills to collaborate, build, and maintain positive relationships with diverse stakeholders.
• Ensure clarity, consistency, and accuracy of Standard Operating Procedures.
• Improve efficiency by producing readily accessible documentation that helps streamline business processes and reduce errors and misunderstandings.
• Enhance user experience by making it easier for Business Operations teams to understand and interact with system refinements and procedural changes through user-friendly documentation.

Qualifications

• Bachelor’s degree or an equivalent combination of education and experience.
• Two or more years of progressively responsible experience in communications, writing, employee engagement, or other closely related fields.
• Proficiency with Microsoft Office and basic graphic or content tools.
• Strong spelling, proofreading, grammar, and editing skills.
• Detail-oriented, deadline-driven, and organized.
• Excellent technical writing and editing skills, with the ability to produce clear and concise content for various platforms, including presentations, policy documents, or statements of process.
• Experience working with both stateside and offshore teams.

Why Join Us?

At Beyond Finance, we are committed to making a difference for our employees as much as we do for our clients. We offer an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we provide:

• Considerable employer contributions for health, dental, and vision programs.
• Generous PTO, paid holidays, and paid parental leave.
• 401(k) matching program.
• Merit advancement opportunities.
• Career development & training.

We also pride ourselves on our team spirit and culture, cultivating an environment of community, connection, and belonging across our entire organization.

Company Information

Beyond Finance is dedicated to helping everyday Americans escape the cycle of debt and achieve financial freedom. We believe in compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions.

Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies. No fee will be paid to third parties who submit unsolicited candidates directly to Beyond Finance.