Business Banking Senior Fulfillment Specialist at M&T Bank

Keene, New Hampshire, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Associate degree
Minimum of 2 years customer service experience

Responsibilities

Act as the liaison between the customer and the branch, responding to questions and resolving problems by coordinating with internal partners
Deliver high quality service, while ensuring accuracy, compliance, and timeliness of delivery
Review and process loan applications
Evaluate the qualifying variables for obtaining/closing a loan
Ensure the proper completion of loan documents for processing
Assist more junior staff members with resolving escalated problem situations, exception requests, deviations from day-to-day business processes; involve Management when needed in absence of Supervisor
Serve as a training resource for all new hires, temp staff, and junior staff
Assist Business Banking customers with deposit and loan servicing questions
Process requests for research, corrections, loan advances, book transfers, collateral releases, and wire transfers
Assist the KYC Officer and Branch/Closing Specialist with the BSA/AML/KYC process, adhering to procedures, regulatory requirements, and deadlines
Leverage appropriate websites to perform validation and confirm due diligence requirements; may oversee this process when asked by Supervisor
Maintain Business Banking records, both paper and electronic versions, including up-to-date information on accounts, products/services, financial relationships, previous problems, etc
Monitor bank reports for discrepancies and take appropriate action; seek guidance from Supervisor when appropriate
Communicate and partner effectively with other departments, work as a team player to establish exemplary partnerships with co-workers, and create a positive team environment
Perform data entry into bank systems when necessary, ensuring data integrity, compliance, and accuracy
Actively participate on departmental projects and committees as needed
Assist or fill in for Supervisor during vacation or leave of absence
Serve as a mentor for newly hired regional team members
Assist and provide back up to other team members when necessary to perform transactions and fulfill requests
Attend regularly scheduled departmental training calls to maintain current knowledge of procedures, regulatory updates, and Business Banking Products; assist other staff members with understanding communications
Report customer complaints to the Office of Customer Advocacy when appropriate
Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Provide customer and branch support by servicing the needs of existing and prospective customers through direct work with branches, ensuring efficient delivery of superior customer service
Assist with the administration of Business Banking products and services and with the resolution of operational problems
Support the loan origination and closing process as needed
Serve as the first line of defense, adhering to necessary controls to mitigate unnecessary exposure to risk
Serve in a temporary leadership capacity as needed
Serve as a training resource for team members
Perform Quality Control on teammates' work when needed
Handle loan volumes in addition to providing the mentioned support
Other duties as assigned

Skills

Loan Processing

Customer Service

Compliance

KYC

BSA/AML

Loan Origination

Loan Closing

Document Review

Risk Mitigation

Training

Quality Control

Wire Transfers

Due Diligence

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.

Integration challenges from the United Bank merger may disrupt operations.

Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.

The bank offers a wide range of traditional and digital banking services.

Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.

Decreased prime rate may attract more borrowers, increasing loan volume.

Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

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