Job Description

Employment Type: Full time

Position Overview

Joining our Strategy and Execution team focused on digital innovation offers a unique opportunity to be part of a high-impact group driving the next wave of transformation across Institutional Services. As we expand our focus on internet-facing applications and digital experiences, we’re looking for forward-thinking, strategic professionals who are excited to shape how we engage with customers, streamline operations, and unlock new business models. This team takes a client-centric approach to innovation and works closely with industry experts within our corporate trust and agency business to identify unique customer and market needs, while considering broader business capabilities to build sustainable solutions. You’ll be part of a dynamic, cross-functional team where your contributions can directly influence high-impact initiatives.

Overview

Plays a crucial role in aligning strategic objectives with its business capabilities that support long-term goals. Responsible for developing and enhancing the business architecture framework adapted for the Wilmington Trust corporate trust and agency business using commonly recognized standards (e.g., TOGAF, BIZBOK, BACOE, etc.) in conjunction with business line subject-matter experts and digital product owners.

Position Responsibilities

• Develop and maintain business architecture framework and standards for Institutional Services.
• Drive accountability and adherence to business architecture standards, attributes, and nomenclature across departments supporting Institutional Services.
• Serve as liaison between business/functional areas and digital product owners to ensure business capabilities and other business concepts are clearly defined, documented, and communicated.
• Accountable for business capability modeling including process maps, collaboration diagrams, and other documentation as required for both current state and future state.
• Use modeling tools (e.g., ArchiMate, BPMN) to document business architecture.
• Maintain repositories of business architecture deliverables (i.e., business models, capability maps, and process diagrams) with traceability.
• Assess current business capabilities and identify gaps or areas for improvement such as inefficiencies, redundancies, and opportunities for optimization.
• Support capability-based planning and investment decisions.
• Work closely with business leaders, product owners, technical owners, and other key stakeholders to support change management and transformation initiatives with a focus on impact to business architecture concepts.
• Communicate business capabilities to partners, drive alignment with business vision, strategy and deployment within the Company and tailor message based on audience.
• Provide guidance and training to less experienced team members.
• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Minimum Qualifications Required

• Bachelor's degree and a minimum of 9 years’ related experience, or in lieu of a degree, a combined minimum of 13 years’ higher education and/or work experience including a minimum of 9 years’ related experience.
• Robust understanding of full-cycle product development within an Agile framework.
• Knowledge of modeling tools (e.g., ArchiMate, BPMN).
• Proven experience in business process modeling and standards.
• Demonstrated experience working with business architecture frameworks.

Ideal Qualifications Preferred

• Minimum of 3-5 years’ business architecture experience.
• Experience with business capability modeling.