Business Advisory Senior Analyst-Messaging at Accenture

Hyderabad, Telangana, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Professional Services, Technology, TelecommunicationsIndustries

Requirements

Any Graduation
5 to 8 years of experience
Problem-solving skills
Commitment to quality
Ability to handle disputes
Written and verbal communication skills
Understanding of customer support or operations environment (e.g., project coordinator, customer service agent, technical support staff, or service engineer)
Experience with ticketing systems/tools (assign/process tickets, update tickets, escalate/follow-up, closure, feedbacks)
Excellent documentation and data entry skills (previous experience updating tools and databases is an advantage)
Customer problem-solving or troubleshooting experience (advantage)
Knowledge of Microsoft Office tools (Word/Excel/PowerPoint)
Expert level capability in MS software (focus on analytical skills in PPT, Excel)
Flexibility in changes to working schedule and environment while maintaining accuracy and quality
Ability to quickly learn and adapt to new ways of working and changing environments
Ability to multitask and adapt to change
Experience in telco or similar technology industry (preferred)
Excellent customer service and phone skills
Experience interacting with other professionals in a working environment
Experience working according to plan
Flexibility
Strong analytical and problem-solving mindset
Ability to analyze and resolve business and interpersonal problems quickly and independently
Ability to simplify complex tasks and drive efficiencies

Responsibilities

Analysis and solving of increasingly complex problems
Day-to-day interactions with peers within Accenture
Some interaction with clients and/or Accenture management
Work with minimal instruction on daily tasks and moderate instruction on new assignments
Make decisions that impact own work and may impact the work of others
Act as an individual contributor and/or oversee a small work effort and/or team
Work in rotational shifts (may be required)

Skills

Customer Service Technology

Workforce Management

Technician Dispatching

Ticket Resolution

Vendor Coordination

Problem-Solving

Communication

Project Coordination

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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