Business Advisory Analyst-Messaging at Accenture

Hyderabad, Telangana, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Professional Services, Customer Operations, TechnologyIndustries

Requirements

Any Graduation
3 to 5 years of experience
Skill in Next Generation Customer Operations - Service Desk Non-Voice Support
Strong English Communication - Articulation & Written
Logical & Analytical thought flow
Effective Verbal Communications - Ability to verbally engage concisely with stakeholders
Effective Written Communications - Create concise written documentation with correct grammar, structure, punctuation, and style
Problem Solving/Issue Resolution
Reporting Analytics - Prepare management reports and analysis
Specialization in Financial Fraud / Risk Management / Compliance Operations (added advantage)
Ability to work in rotational shifts

Responsibilities

Prevention and detection of potential fraud across all payment channels by reviewing customers’ accounts
Review transactions, associated accounts, and highlight unusual activity as per defined processes
Perform research, verification, and analysis of data to arrive at conclusions
Narrate investigation outcomes in a specific format for escalation
Achieve productivity and quality standards for the process
Adhere to Organization Policies and Rules
Learn and demonstrate strong understanding of Compliance risks and controls
Support the Lead in creating process documentations as per business requirements
Record, diagnose, troubleshoot, resolve or assign incidents and service requests for non-voice interactions (email, web, chat)
Manage unplanned interruptions to restore normal service operations quickly
Analysis and solving of lower-complexity problems
Day-to-day interaction with peers within Accenture before updating supervisors
Work as an individual contributor in a team with focused scope

Skills

Key technologies and capabilities for this role

Fraud DetectionTransaction ReviewData AnalysisResearchVerificationCompliance RisksProcess DocumentationIncident TroubleshootingService Desk SupportNon-Voice Support

Questions & Answers

Common questions about this position

What experience level is required for this Business Advisory Analyst role?

The role requires 3 to 5 years of experience.

What are the key skills needed for this position?

Key skills include Effective Verbal Communications, Effective Written Communications, Problem Solving/Issue Resolution, strong English communication with articulation and writing, and logical & analytical thought flow. Specialization in Financial Fraud / Risk Management / Compliance Operations is an added advantage.

What does a typical day look like in this role?

The role involves reviewing customers’ accounts for potential fraud across payment channels, analyzing transactions for unusual activity, performing research and verification, narrating investigation outcomes, achieving productivity and quality standards, adhering to policies, understanding compliance risks, and supporting process documentation.

What qualifications are needed for this job?

Any Graduation is required.

What is the employment type for this position?

This is a full-time position.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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