Brand Health / Brand Tracking - Customer Success Leader, Western Europe

The Brand Health / Brand Tracking Customer Success Leader will be responsible for Customer Success for the Brand & Media Strategic Analytics & Insight Practice Area across Western Europe. Key duties include delivering with excellence, maintaining delivery standards, driving operational efficiency, and supporting sales for upselling and cross-selling to enable timely revenue recognition and profitable execution. This role involves supporting the Regional Customer Success lead in designing the practice area organization, managing the P&L, coordinating cross-training programs, and setting/measuring delivery standards to drive client satisfaction. The leader will contribute to regional revenue targets by supporting repeat sales and timely deliverables, coordinating with Sales partners on client and project revenue growth, retention, and profitability, and representing Customer Success in key client meetings. They will collaborate with global teams to develop and implement best delivery practices, target reductions in cycle time, drive employee engagement and retention, foster a culture of continuous improvement, and provide input into product and toolkit roadmaps. Core KPIs include increasing team engagement and retention, driving regional revenue for the practice area, maintaining/increasing NPS, and supporting EBITDA targets through profitability monitoring and budget optimization.