BRA Espec Clientes Neg Serv Select at Santander

Juiz de Fora, Minas Gerais, Brazil

Santander Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Banking, Financial ServicesIndustries

Requirements

  • Certificação CPA20 – ANBIMA (CEA preferred)
  • Graduação em curso (graduação completa or pós-graduação preferred)
  • Vivência com Pacote Office
  • Conhecimento em produtos de investimentos
  • Experiência no segmento Pessoa Física Alta Renda
  • Competências: Think Customer, Embrace Change, Act Now, Move Together, Speak Up

Responsibilities

  • Potencializar a oferta de produtos e serviços aos clientes da loja Select (Alta Renda)
  • Auxiliar o Gerente de Relacionamento Select
  • Atuar em demandas operacionais, como operacionalização de contratos, suporte ao Internet Banking, envio de documentos, entre outros
  • Apoiar no atendimento aos clientes
  • Instrução à digitalização de clientes que frequentam a loja
  • Em algumas lojas, atuar nos ambientes: autoatendimento, pronto atendimento, tesouraria e/ou guichê de caixa

Skills

Key technologies and capabilities for this role

CPA20CEAPacote Officeprodutos de investimentosatendimento alta rendaInternet Banking

Questions & Answers

Common questions about this position

What benefits does Santander offer for this position?

Benefits include Remuneração Variável (PLR + RV), Assistência Médica e Odontológica, Auxílio Alimentação e Refeição, Previdência Complementar, Seguro de Vida, Auxílio Creche/Babá, Gympass or Totalpass, Vale Transporte, Programa Nascer, Be Healthy program, and PAPE.

Is this position remote or does it require working in an office?

The role is based in physical stores (agências) in Brazil, involving client attendance in environments like autoatendimento, pronto atendimento, tesouraria, and guichê de caixa.

What skills and qualifications are required for this role?

Key requirements include Certificação CPA20 – ANBIMA (CEA preferred), Graduação Cursando (complete degree or pós-graduação preferred), Vivência com Pacote Office, Conhecimento em produtos de investimentos, and Experiência no segmento Pessoa Física Alta Renda. Behavioral competencies valued are Think Customer, Embrace Change, Act Now, Move Together, and Speak Up.

What is the company culture like at Santander?

Santander promotes a culture of horizontalidade with 4 clusters: Especialista, Líder, Head e Sócio, valuing diversity, growth, learning, passion for people, challenging the market, and urgency for now and the future.

What makes a strong candidate for this Specialist role?

Strong candidates have CPA20 certification (CEA is better), are pursuing or have a degree/post-graduation, experience with Office package, knowledge of investment products, and experience in high-income individual segment, plus alignment with values like Think Customer and teamwork.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters
1902Year Founded
$75MTotal Funding
POST_IPO_DEBTCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees

Benefits

Health, dental, & vision
401k
Flexible PTO
Parental & sick leave
Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.
'Quishing' attacks pose a growing threat to consumer security.
Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.
The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.
Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.
Santander's renewable energy financing highlights commitment to sustainable investments.
Proactive cybersecurity measures enhance customer trust and protect digital assets.

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