Bodily Injury Claims Specialist at Auto-Owners Insurance

Lexington, Kentucky, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Minimum of three years of insurance claims related experience
Preferred experience handling Bodily Injury (BI) claims
Licensed in KY or prepared to obtain licenses in KY, FL, SC, and NC
Ability to organize and conduct investigations involving complex issues and reach logical, timely decisions
Ability to effectively understand, interpret, and communicate policy language
Ability to disseminate appropriate claim handling techniques to others involved in the claim process
Ability to work in the U.S. without current or future sponsorship
Maintain appropriate adjuster’s license(s) as required by statute

Responsibilities

Assemble facts, determine coverage, evaluate amount of loss, analyze legal liability, and make payments in accordance with coverage, damage, and liability determinations
Study insurance policies, endorsements, and forms to understand coverage
Follow claims handling procedures and participate in claim negotiations and settlements
Deliver high level of customer service to agents, insureds, and others, devising alternative approaches as needed
Meet with people involved in claims, sometimes outside the office
Handle investigations by telephone, email, mail, and on-site
Handle complex and unusual exposure claims through on-site investigations, mediations, settlement conferences, and trials
Handle confidential information according to company standards and applicable laws
Assist in evaluation and selection of outside counsel
Maintain punctual attendance according to assigned work schedule at a company-approved location

Skills

Key technologies and capabilities for this role

Claims HandlingInsurance CoverageLiability AnalysisLoss EvaluationInvestigationsNegotiationsSettlementsCustomer ServiceOn-site InvestigationsMediationSettlement ConferencesTrials

Questions & Answers

Common questions about this position

What is the work-from-home policy for this role?

The role offers a merit-based work-from-home program, with flexibility to work from home up to 3 days per week after initial in-person training.

What benefits does Auto-Owners Insurance offer?

Benefits include a competitive base salary, matched 401(k), fully-funded pension plan once vested, bonus, friendly work environment, structured training program, and employee mentoring.

What experience and skills are required for this position?

A minimum of three years of insurance claims related experience is required, along with the ability to organize and conduct investigations, understand and communicate policy language, and handle BI claims preferably. Applicants must be licensed in KY or prepared to get licensed in KY, FL, SC, and NC.

What is the company culture like at Auto-Owners Insurance?

The company offers a friendly work environment with a group of caring associates, structured training, and employee mentoring.

What makes a strong candidate for the Bodily Injury Claims Specialist role?

Strong candidates have at least three years of insurance claims experience, preferably handling BI claims, strong investigation and policy interpretation skills, and are licensed in KY or ready to obtain licenses in KY, FL, SC, and NC.