BMC Helix/Remedy Developer at Accenture

Budapest, Hungary

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

IT Services, ConsultingIndustries

Requirements

Minimum of 3 years of hands-on experience with BMC Helix/Remedy development, including design, customization, and integration
Proficiency in BMC Helix/Remedy platform, including AR System, Atrium CMDB, ITSM Suite, and Smart IT
Strong programming skills in languages such as Java, JavaScript, and SQL
Excellent analytical and problem-solving skills, with the ability to troubleshoot complex technical issues
Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders
Ability to work effectively both independently and as part of a collaborative team environment

Responsibilities

Design, develop, and implement BMC Helix/Remedy applications and solutions tailored to client specifications and business requirements
Integrate BMC Helix/Remedy with other enterprise systems and third-party applications to ensure seamless operations and data flow
Customize BMC Helix/Remedy modules, workflows, and user interfaces to enhance usability and meet specific business needs
Provide technical support and troubleshooting for BMC Helix/Remedy applications, ensuring timely resolution of issues and minimal disruption to business operations
Create and maintain detailed technical documentation, including design specifications, testing plans, and user guides
Work closely with project managers, business analysts, and other stakeholders to gather requirements, provide status updates, and deliver high-quality solutions on time and within budget
Provide training and support to end-users and IT staff on BMC Helix/Remedy functionalities and best practices
Stay up to date with the latest developments in BMC Helix/Remedy and IT service management to identify opportunities for process improvements and innovation
Support issues related to the applications: Digital Workplace, Smart IT, Helix Dashboard, Remedy Single Sign-On, Mid-tier
Provide support for BMC Remedy ITSM modules including Incident Management, Problem Management, Asset Management, Configuration Database Management, Service Level Management
Configure Foundation data and set up ITSM modules. Manage Service Requests using SRM or the Digital Workplace Catalog. Create reconciliation jobs, custom datasets, attributes, and classes in CMDB. Maintain CMDB health checks and configure notifications using HTML
Create Reports, Dashboards, and distribute reports
Respond to and resolve issues within defined SLAs. Engage with BMC to identify and resolve issues

Skills

BMC Helix

BMC Remedy

ITSM

Incident Management

Problem Management

Asset Management

Configuration Management Database

Digital Workplace

Smart IT

Helix Dashboard

Remedy Single Sign-On

Mid-tier

Workflows

Integration

Customization

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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