Bilingual Customer Service Representative (Spanish Speaking) at Procore Technologies

County Dublin, Ireland

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Construction, Technology, SaaSIndustries

Requirements

Fluency in English and Spanish
6+ months of related experience (queue-based roles, other customer support experience, retail, etc.)
High School Diploma or GED
Clear communicator (both written and orally) with prior experience evaluating and resolving customer inquiries successfully
Strong curiosity and persistence while researching and troubleshooting problems
Hungry learner with the ability to learn quickly and adapt to a changing product
Self-starter who is excellent at problem-solving
Solution-focused mindset that proactively detects issues and provides timely solutions
Superb attention to detail with extensive experience multitasking and managing work independently while functioning as a supportive team player
Prior experience or interest in the construction industry (preferred)

Responsibilities

Acquire and maintain a thorough understanding of Procore’s business model, system, and the tools needed to optimise system use and maximise impact
Work in a fast-paced contact center environment that requires adherence to assigned schedules to ensure adequate coverage for customer needs
Leverage strong collaboration skills, connecting with other teams to escalate client cases and solve complex customer problems
Deliver a best-in-class customer experience by managing and addressing a stream of telephone, web inquiries, chat, and email to guide customers through achieving their goals with Procore’s software
Provide diligent, consistent attention to detail and management of administrative aspects of the job
Demonstrate positive attitude and respect for coworkers and customers, building and maintaining warm working relationships with clients and colleagues
Proactively seek guidance and direction from manager and co-workers when appropriate
Convey Procore’s culture, values of Openness, Optimism, and Ownership to clients, and adhere to established ethical standards

Skills

Key technologies and capabilities for this role

Bilingual SpanishCustomer ServiceProblem SolvingContact CenterProcore Platform

Questions & Answers

Common questions about this position

Is this position remote or on-site?

This is an on-site position based in the Dublin office.

What language skills are required for this role?

Fluency in both English and Spanish is required.

What experience is needed for this customer service role?

At least 6+ months of related experience in queue-based roles or other customer support positions is required.

What is the company culture like at Procore?

Procore fosters a dynamic, diverse team in a fast-paced, fast-growing environment with values of Openness, Optimism, and Ownership, encouraging growth through nurturing leaders and equitable opportunities.

What makes a strong candidate for this CSR position?

Strong candidates have fluency in English and Spanish, 6+ months of customer support experience, excellent problem-solving and people skills, a positive attitude, and the ability to thrive in a fast-paced contact center.

Procore Technologies

Construction management software for project efficiency

About Procore Technologies

Procore Technologies provides construction management software that helps streamline and improve the efficiency of construction projects. Its platform includes a variety of tools that assist with different stages of construction, such as prequalification, bid management, estimating, quality and safety management, design coordination, and Building Information Modeling (BIM). This software allows construction teams to enhance communication and visibility between field and office operations, which helps ensure projects are completed on time and within budget. Procore stands out from its competitors by offering a comprehensive all-in-one solution and personalized support services, including training and resources tailored to the specific needs of different clients. The company's goal is to be a trusted partner for construction professionals worldwide, enabling them to successfully manage their projects and adapt to industry trends.

Carpinteria, CaliforniaHeadquarters

2003Year Founded

$552.3MTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Professional Development Budget

Risks

Increased competition from new entrants like OpenSpace could challenge Procore's market position.

Dependency on FYLD integration may pose risks if FYLD's platform encounters issues.

Adoption challenges or technical issues with Procore AI Solutions could impact user satisfaction.

Differentiation

Procore offers a comprehensive suite covering all construction stages, from preconstruction to closeout.

The platform integrates BIM and AI solutions, enhancing project management and safety.

Procore's global reach with over 1,000,000 projects in 125 countries sets it apart.

Upsides

Procore's AI solutions aim to boost efficiency and safety in construction management.

The FYLD integration resulted in a 12% productivity gain, enhancing field-office connectivity.

Investment by LMR Partners LLP indicates strong confidence in Procore's growth potential.

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