Bilingual Customer Service Representative - Seasonal

Mexico

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Retail, E-commerce, Customer SupportIndustries

Requirements

Candidates must possess a high school diploma or equivalent and be proficient in both English and Spanish, with excellent verbal and written communication skills in both languages. Strong computer skills, the ability to work in a fast-paced environment with attention to detail, and robust problem-solving skills are essential. Previous customer service experience, familiarity with ticketing systems, organizational and multitasking abilities, and the capacity to meet performance targets are desired.

Responsibilities

The Customer Service Representative will handle inbound customer calls in English and Spanish, providing assistance and information. They will respond to inquiries about products, services, billing, and account issues, ensuring a service ticket is created for every interaction with detailed notes. Responsibilities include diagnosing and troubleshooting customer problems, escalating complex issues, maintaining and updating customer records, and following up with customers for issue resolution. Representatives must adhere to company policies, meet performance metrics like call handling time and customer satisfaction, and collaborate with team members for seamless service delivery.

Skills

Bilingual English Spanish

Inbound Calls

Ticketing System

CRM

Problem Diagnosis

Records Management

Escalation

SLA Compliance

CSC Generation

Acquires and revitalizes struggling retail brands

About CSC Generation

CSC Generation specializes in acquiring and revitalizing struggling retail brands to make them profitable. The company identifies underperforming brands with potential and integrates them into its operating platform, which includes technology, skilled personnel, and efficient processes. This approach has allowed CSC Generation to successfully transform several well-known brands, such as DirectBuy and Sur La Table, into profitable ventures. The company generates revenue through the sales of products from its portfolio, which features over 325,000 items and attracts around 10 million monthly page views. Unlike many competitors, CSC Generation focuses on "unsexy" opportunities—brands that others might overlook but have significant turnaround potential. The goal of CSC Generation is to drive growth and profitability for the brands it acquires, ultimately enhancing the customer experience and increasing sales.

Merrillville, IndianaHeadquarters

2016Year Founded

$107.6MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Risks

Increased competition may lead to higher acquisition costs for CSC Generation.

Operational challenges in integrating new brands like Backcountry could affect performance.

Economic downturns could reduce consumer spending, impacting CSC's profitability.

Differentiation

CSC Generation specializes in acquiring and revitalizing struggling retail brands.

The company integrates brands into its platform to drive growth and profitability.

CSC Generation identifies 'unsexy' opportunities with significant potential for turnaround.

Upsides

CSC Generation's acquisition of Backcountry expands its consumer-centric brand portfolio.

The rise of AI-driven personalization can enhance CSC's customer engagement and conversion rates.

Direct-to-consumer models offer CSC increased profitability by cutting out intermediaries.

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