Bilingual Customer Service Representative - Seasonal

Mexico

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Candidates must possess a high school diploma or equivalent and be bilingual in English and Spanish with excellent verbal and written communication skills in both languages. Strong computer skills, the ability to work in a fast-paced environment with attention to detail, and robust problem-solving skills are necessary. Previous experience with inbound customer calls, service ticket creation, organizational and multitasking skills, and the ability to meet performance targets are desired.

Responsibilities

The Bilingual Customer Service Representative will handle inbound customer calls in English and Spanish, providing excellent service and addressing inquiries about products, services, billing, and accounts. Responsibilities include creating service tickets for all interactions with detailed notes, diagnosing and troubleshooting customer problems, escalating issues when necessary, and maintaining accurate customer records. The representative will follow up with customers to provide status updates and confirm resolution, adhering to company policies and quality standards while meeting performance metrics.

Skills

Bilingual English/Spanish

Customer Service

Inbound calls

Ticketing system

CRM

Billing inquiries

Account issues

Troubleshooting

Record keeping

SLAs

Documentation/note logging

CSC Generation

Acquires and revitalizes struggling retail brands

About CSC Generation

CSC Generation specializes in acquiring and revitalizing struggling retail brands to make them profitable. The company identifies underperforming brands with potential and integrates them into its operating platform, which includes technology, skilled personnel, and efficient processes. This approach has allowed CSC Generation to successfully transform several well-known brands, such as DirectBuy and Sur La Table, into profitable ventures. The company generates revenue through the sales of products from its portfolio, which features over 325,000 items and attracts around 10 million monthly page views. Unlike many competitors, CSC Generation focuses on "unsexy" opportunities—brands that others might overlook but have significant turnaround potential. The goal of CSC Generation is to drive growth and profitability for the brands it acquires, ultimately enhancing the customer experience and increasing sales.

Merrillville, IndianaHeadquarters

2016Year Founded

$107.6MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Risks

Increased competition may lead to higher acquisition costs for CSC Generation.

Operational challenges in integrating new brands like Backcountry could affect performance.

Economic downturns could reduce consumer spending, impacting CSC's profitability.

Differentiation

CSC Generation specializes in acquiring and revitalizing struggling retail brands.

The company integrates brands into its platform to drive growth and profitability.

CSC Generation identifies 'unsexy' opportunities with significant potential for turnaround.

Upsides

CSC Generation's acquisition of Backcountry expands its consumer-centric brand portfolio.

The rise of AI-driven personalization can enhance CSC's customer engagement and conversion rates.

Direct-to-consumer models offer CSC increased profitability by cutting out intermediaries.

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