Bilingual Customer Research Analyst (Japanese) at Remitly

Manila, Metro Manila, Philippines

Remitly Logo
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, Patents, AnalyticsIndustries

Requirements

  • Bachelor’s degree holder
  • JLPT N1 certification
  • Intermediate to advanced reading proficiency in Kanji and Hiragana
  • Experience in research, data quality and analysis (preferably as Bilingual analyst)
  • Strong organizational, analytical, and problem-solving skills
  • Proven ability to work independently and collaboratively with teams consisting of US and International-based employees, as well as customer resources in multiple locations and time zones
  • Ability to provide detailed information and along with the ability to summarize effectively for management
  • Ability to work under pressure and within an environment of constant change

Responsibilities

  • Primarily responsible for processing companies which patent records/information are in Japanese
  • Acts as Japanese Expert who is responsible in providing answers to Japanese-related patent questions coming from the Harmonization Team
  • Data Quality – Conduct in-depth internet research to achieve data quality in patents globally with additional focus on identifying, understanding, and accurately processing Japanese documents/information
  • Identify patent ownership based on extensive research on corporate structure, M&A, Spin-offs, company name changes, and patent transactions
  • Conduct quality control measures to ensure data is highly accurate and reliable
  • Responsible for validating, updating and verifying customer information in the Harmonizer Tool
  • Ensure updates or changes in customer database are accurate and are meeting quality standards
  • Meet or exceed productivity targets that are based on efficiency (Target of processing time per customer may vary depending on the type of process and portfolio size)
  • Identify future process improvements to further improve team or individual performance
  • Effectively communicate with internal stakeholders and team members to foster collaboration
  • Ensure data standards and SLAs are met
  • Communicate effectively on the status of tasks and projects in progress

Skills

Key technologies and capabilities for this role

JapaneseJLPT N1KanjiHiraganaweb researchpatent analysisdata qualitycorporate researchM&A analysisdata validation

Questions & Answers

Common questions about this position

What qualifications are required for the Bilingual Customer Research Analyst role?

Candidates need a Bachelor’s degree, JLPT N1 certification, intermediate to advanced reading proficiency in Kanji and Hiragana, and experience in research, data quality, and analysis, preferably as a bilingual analyst.

What key skills are needed for this position?

Strong organizational, analytical, and problem-solving skills are required, along with the ability to work independently and collaboratively with international teams, provide detailed information, summarize effectively, and work under pressure.

Is this a remote or on-site position?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this Bilingual Customer Research Analyst position?

A strong candidate will have JLPT N1 certification, advanced Japanese reading proficiency, experience in bilingual research and data analysis, and proven skills in independent work with international teams across time zones.

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters
2011Year Founded
$423.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend
Office Culture
Flexible PTO, Schedules and Leaves
DEI Learning Opportunities
Community Engagement
Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.
AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.
Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.
The company leverages technology for a seamless user experience via its app and website.
Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.
AI agents in operations could reduce costs and improve Remitly's efficiency.
Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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