Bilingual Client Technical Support: Mandarin/English at Interactive Brokers

Vancouver, British Columbia, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, BrokerageIndustries

Requirements

Bachelor’s degree, preferred if in a technical field
1+ years in a client-facing support role
1+ years of experience working with Windows and Mac, software support, connectivity support
Excellent verbal and written communication skills and the ability to work effectively in a team environment
Experience working with support ticketing systems
Adaptable to a constantly changing technical environment
Initiative, a desire to learn new skills/technologies and remain up to date with the latest trends, and a real passion for solving technical problems
Experience with financial products and services is a plus
Excellent command of written and spoken English & Mandarin a must

Responsibilities

Providing support to clients through phone, chats, and tickets
Technical and functional support for the Interactive Brokers’ platforms:
Desktop applications (Windows, macOS, and Linux)
Mobile applications (Android and iOS)
Troubleshooting and support for Interactive Brokers’ web-based offerings
Problem management with a focus on wide-scale technical issues

Skills

Key technologies and capabilities for this role

MandarinEnglishCustomer SupportTechnical SupportTroubleshootingWindowsmacOSLinuxAndroidiOSPhone SupportChat SupportTicketing

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

This is a hybrid role requiring 3 days in the office and 2 days remote.

What benefits does Interactive Brokers offer?

The company offers health, dental, disability, and life insurance as part of a competitive remuneration package.

What are the key requirements for this position?

Candidates need a Bachelor’s degree (preferably in a technical field), 1+ years in client-facing support, 1+ years with Windows/Mac software and connectivity support, experience with support ticketing systems, and excellent English and Mandarin skills.

What is the team environment like at Interactive Brokers?

You will join a dynamic, multi-national Client Technical Support team focused on assisting clients, troubleshooting issues, and collaborating across internal teams in a challenging and rewarding environment.

What makes a strong candidate for this role?

Ideal candidates are analytical, methodical problem-solvers with initiative, a passion for technical troubleshooting, adaptability to changing environments, and a desire to learn new skills.

Interactive Brokers

Online trading platform with low commissions

About Interactive Brokers

Interactive Brokers offers an online trading platform that provides access to a wide range of financial instruments, including stocks, options, futures, currencies, bonds, and funds. The platform is known for its low commissions and best execution practices, ensuring clients get the best prices for their trades. Unique features like fractional shares and the IMPACT app allow users to invest in high-value stocks affordably and align their investments with personal values. The goal of Interactive Brokers is to deliver a comprehensive and cost-effective trading experience for individual traders, investors, and financial advisors globally.

Greenwich, ConnecticutHeadquarters

1977Year Founded

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Competitive Pay with discretionary bonus packages which include company stock grants

Comprehensive Health Plans that include extensive Vision, Dental and Prescription coverage

Daily Lunch Allowance

401K Retirement Savings Plan (generous company match)

Wellness Incentives

Flexible Spending Accounts

Paid Personal Time and Sick Leave

Risks

Increased regulatory scrutiny may lead to stringent compliance requirements and potential fines.

AI tools may expose the company to data privacy and algorithmic trading risks.

Rapid growth in DARTs could strain infrastructure, risking service disruptions.

Differentiation

Interactive Brokers offers low commissions and financing rates, making trading affordable.

The platform provides direct market access to over 135 markets in 33 countries.

Innovative features like fractional shares and the IMPACT app attract diverse investors.

Upsides

AI tools in the Advisor Portal enhance decision-making for financial advisors.

IBKR Desktop 0.12 offers advanced features for options traders, boosting user engagement.

74% growth in DARTs and $576 billion in client equity indicate strong financial health.

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