Behavioral Health Manager

Position Overview

• Location Type: [Not Specified]
• Job Type: Full time
• Salary: [Not Specified]

The Licensed Behavioral Health Intake Manager oversees a team of Clinical Intake Assessors. This role is pivotal in managing and executing the intake process, ensuring a seamless and efficient experience for client families who require psychosocial assessments.

Responsibilities

Clinical Responsibilities:

• Oversee the daily operations of the Clinical Intake Assessor team, ensuring the service level agreement and coverage needs are met.
• Manage and optimize multiple schedules and coverage calendars, including block scheduling, to ensure that all client families are attended to promptly and effectively.
• Provide direct support and step in to conduct client screenings as needed, maintaining high standards of care and efficiency.
• Provide clinical supervision toward clinical licensure, per California state guidelines outlined by the Board of Behavioral Sciences.
• Ensure all team members are fully trained and adhere to industry standards and best practices when conducting client screener.
• Serve as a liaison between client and other departments.
• Serve as the main contact for clients and families and responds to all client inquiries; responsible for ensuring client’s needs are met.
• Collaborate with other teams/departments to streamline screening processes and enhance client satisfaction.
• Monitor team performance, provide feedback, and implement strategies to improve quality and efficiency of services.
• Provide clinical supervision and support with clinical escalations.
• Support any other duties as assigned and discussed with Director of Care Team Operations.

Management Responsibilities:

• Provide oversight of all complaints/grievances and reportable events related to the team.
• Partner with Compliance to ensure training is provided and adhered to within the department.
• Attend staff meetings, in-services, trainings, and other meetings as requested by management.
• Provide direct day-to-day management of the team.
• Partner with the Director of Care Team Operations on recruiting, hiring, and retaining staff.
• Provide performance feedback and developmental opportunities to team members.
• Responsible for ensuring all team members adhere to FoC and CCS policies and procedures.

Qualifications

Minimum Education, Experience & Training Equivalent to:

• Licensed Mental Health Practitioner with a background in psychology, social work, or a related field.
• Minimum of 5 years’ experience in a similar role, with direct experience in client assessments.
• Proven experience in leading and managing a team within the healthcare sector, particularly in high-volume intake settings.
• Qualified to provide clinical supervision toward clinical licensure, per California state guidelines outlined by the Board of Behavioral Sciences.

Knowledge & Skills:

• Sensitivity to working with an ethnically, linguistically, culturally, and economically diverse population.
• A commitment to the values of the organization while demonstrating good judgment, flexibility, patience, and discretion when dealing with confidential and sensitive matters.
• Proven leadership skills and experience in building and maintaining high-performing teams.
• Capacity for assessing and addressing risk and escalating high-risk clinical concerns to supervisor.
• Proficient in Microsoft Office (Outlook, Word, Excel, etc.), especially Excel and related computer software.
• Consistently demonstrate good judgment and decision-making skills while maintaining the highest level of confidentiality.
• Ability to work in an exciting, fast-paced high-energy environment while effectively multitasking and managing day-to-day responsibilities without supervision.
• Personable; able to work comfortably with individuals at all levels within the organization.
• Must be highly detail-oriented.
• Strong organizational skills with the ability to manage multiple schedules and strategically plan coverage.
• Excellent interpersonal and verbal and written communication skills, with the ability to work directly with clients.