Banking Services Operations Associate III - Warranty Products at M&T Bank

Buffalo, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

High School diploma or equivalent (GED) and a minimum of 2 years' general work experience
Experience in the use of Personal Computers including word processing, spreadsheet, presentation, and industry-specific software
Associate’s Degree (preferred)

Responsibilities

Process physical and virtual funds received from dealerships and warranty providers utilizing a daily spreadsheet to track funds received. Complete required ticket work, payment slips, and system documentation
Respond to incoming phone calls from customers on a daily basis, ensuring their questions surrounding warranty refunds are answered
Initiate outbound calls to warranty providers to ensure we have accurate refund amounts by the required dates
Monitor warranty cancellation request queue in external vendor system ensuring refund quotes are within required timeframe, are accurate and follow refund regulations
Use internal control reporting to process expense refunds to customers that are the Bank’s responsibility to refund
Compile and submit check requests daily to customers owed a refund with no remaining loan balances
Review exception accounts approaching performance standard deadlines and act to ensure compliance with regulation refund timelines
Review cancellation transmission data to ensure all cancellations are reaching providers and dealers, updating any contact profiles to correct contact information
Update dealer contact profiles and initiate quarterly review of our contact information with relationship managers
Respond to or resolve mid-level escalations and special requests across all disciplines. Research and provide follow-up to escalated issues
Manage the warranty refund check workbooks for those unable to be processed. Responsible for reaching out to warranty providers and dealerships to get customer information to resolve the refund issue
Process invoices to dealer groups involved with special handling of refunds to reimburse the bank
Attend all meetings with business partners, notate discussions taking place, and distribute meeting notes to attendees after the meeting
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management
Promote an environment that supports belonging and reflects the M&T Bank brand
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Complete other related duties as assigned

Skills

Excel

Spreadsheet Management

Customer Service

Phone Support

Data Processing

Regulatory Compliance

Invoice Processing

Vendor Management

Queue Monitoring

Reporting

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.

Integration challenges from the United Bank merger may disrupt operations.

Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.

The bank offers a wide range of traditional and digital banking services.

Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.

Decreased prime rate may attract more borrowers, increasing loan volume.

Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

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