Backend Software Engineering Manager (Billing Engineer)

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified

Philo is a technology and product company building the future of television. We leverage cloud delivery, modern tech stacks, machine learning, and native app experiences to deliver a streamlined streaming experience with various add-on packages. We are focused on improving user experience, subscription conversion rates, and payment performance through data collection, analysis, and experimentation.

Position: Backend Software Engineering Manager (Billing Engineer)

This role focuses on expanding and optimizing Philo’s billing offerings, ensuring a smooth and efficient payment experience for users. As a member of a growing team, you’ll provide technical leadership and serve as an internal subject matter expert on payment and subscription operations.

Requirements

• Technical leadership and coding experience
• Experience with system architecture and design tradeoffs
• Experience with coaching and mentoring team members
• Understanding of billing systems and subscription operations
• Collaboration skills with marketing, support, finance, and data science teams

Responsibilities

• Provide technical leadership to the billing team.
• Enhance, implement, deploy, and monitor the Philo multi-biller billing system.
• Collaborate with partners to engineer billing platform solutions.
• Optimize billing performance, including increasing conversion rates and tuning dunning performance.
• Work with the marketing team on promotions and packaging.
• Assist the support team with billing issues and errors.
• Collaborate with the finance team on accounting and compliance.
• Work with the data science team on instrumentation and analysis of KPIs.

Additional Information

• The manager is expected to spend approximately 80% of their time on hands-on technical project tasks (coding, designing, scoping, researching, etc.) and 20% on team management and coaching.