Backend Production Support Engineer - Equities, MainApp at Crypto.com

Singapore

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Cryptocurrency, TradingIndustries

Requirements

3-5 years of experience in application or technical support
Experience with shell scripting, Ruby, Golang and SQL technologies
Familiar with monitoring systems and logging systems (e.g. Datadog, Sumologic, OpenTelemetry)
Strong analytical skills and the ability to proactively identify issues before they escalate
Detail-oriented with strong ownership of work and the ability to multitask across simultaneous projects
Demonstrate a proactive and solution-oriented mindset with a strong sense of ownership
Excellent communication and interpersonal skills to engage both technical and non-technical stakeholders
Proficiency in both written and spoken English and Mandarin

Responsibilities

Engage in the requirements analysis, system design, and undertake part of the development work within the technical team
Write and refine integration tests to ensure the robustness and reliability of the software
Build close relationship with different operation team to continuously improve the operation efficiency
Act as the primary technical contact for resolving issues encountered by the derivs trading project in production, involving troubleshooting and root cause analysis of issues, and implementing effective solutions
Participate in the daily work of the CS team, actively receive and handle issues submitted by users, and address their requirements promptly
Demonstrate a comprehensive understanding of all upstream and downstream business services related to derivs trading, including onboarding, pricing and trading, to quickly analyze and locate problems, actively solve the problems encountered or coordinate with relevant teams to promote problem-solving
Regularly organize and analyze the encountered problems, transform them into business requirements, and submit them to the Project Manager (PM) and developers (dev) to improve and optimize products
Collaborate with the SRE team to formulate reasonable monitoring and alerting mechanisms, leveraging monitoring tools and techniques to identify potential issues in the production environment as early as possible to prevent system failures
Provide system upgrade and optimization plans to enhance system performance and reliability
In the event of a system failure, coordinate with the infra team, SRE team, and other relevant teams to identify and troubleshoot the problem, aiming to minimize downtime and the impact on users

Skills

Backend Development

System Design

Integration Testing

Troubleshooting

Root Cause Analysis

Production Support

Monitoring

Alerting

SRE

Requirements Analysis

Crypto.com

Cryptocurrency trading and financial services platform

About Crypto.com

Crypto.com provides a platform for trading and managing cryptocurrencies, catering to over 100 million customers worldwide. Users can buy, sell, and store various cryptocurrencies while benefiting from services like transaction processing and card issuance. The platform generates revenue primarily through transaction fees and premium services, ensuring a secure and user-friendly experience. What sets Crypto.com apart from its competitors is its strong focus on regulatory compliance, security, and privacy certifications, which builds trust among users. The company's goal is to accelerate cryptocurrency adoption, aiming to have 'Cryptocurrency in Every Wallet™' and to support builders and entrepreneurs in creating a more equitable digital ecosystem.

Central and Western District, Hong KongHeadquarters

2016Year Founded

$24.3MTotal Funding

SERIES_ACompany Stage

Fintech, Crypto & Web3Industries

5,001-10,000Employees

Benefits

Competitive compensation package.

Huge responsibilities from Day 1: Be the owner of your own learning curve. The possibilities are limitless and depend on you

International company and team

Risks

Regulatory challenges in South Korea could pose compliance risks.

Integration of traditional financial instruments may expose new regulatory risks.

Expansion into Dubai involves navigating complex regulatory landscapes.

Differentiation

Crypto.com offers the world's largest crypto card program with Visa.

The company integrates traditional finance with crypto through strategic acquisitions.

Crypto.com is a leader in regulatory compliance, security, and privacy certifications.

Upsides

Acquisition of Orion expands product offerings in the UAE's crypto-friendly environment.

Growing interest in crypto-based loyalty programs enhances Visa card offerings.

Eco-friendly blockchain solutions align with Crypto.com's sustainability goals.

Land your dream remote job 3x faster with AI

Try Jobo Free