Back Office Representative 1 at Global Payments

Quezon City, Metro Manila, Philippines

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Financial Services, PaymentsIndustries

Requirements

College graduate of any course
Fresh graduates with or without BPO experience
Computer skills - Knowledge in applicable software, e.g. Lotus Notes, Global Payments Applications, onBase, Microsoft Office, Credit Bureau system, client websites, payment processing systems
Communication skills - Frequent written and verbal communication with cardholders, clients and vendors (US Postal Service)
Industry knowledge - Strong knowledge of government regulations, client policies and Association compliance

Responsibilities

Researches and responds to customer requests via mail, email, fax and other means pertaining to cardholder/corporate accounts and ensures compliance with client, regulatory, and Association rules and regulations
Utilizes extensive knowledge of banking products and services to research, update and document cardholder accounts
Recognizes potential fraud, credit, collection and chargeback issues and forwards them to the appropriate department
Becomes familiar with client products and services while assisting with routine updates and documentation (e.g. name/address changes, returned mail, etc.) of cardholder/corporate accounts
Follows client policies and procedures to validate report disputes from appropriate credit bureau systems as directed
Becomes familiar and assists with determining/recognizing the basis of cardholder requests that involve potential fraud, credit, collection or chargeback issues and forwards to the appropriate department for resolution
Picks up, reviews, sorts, digitally scans, and distributes mail for appropriate action, as directed
Follows basic client standards/policies/procedures, regulations and Association (Visa, MasterCard, etc.) requirements as observed through training, reference material and various software tools to prevent violations and punitive financial action, as directed

Skills

Key technologies and capabilities for this role

customer serviceaccount managementfraud detectioncredit bureau systemsmail processingVisaMasterCardcompliancebanking productschargeback handling

Questions & Answers

Common questions about this position

What qualifications are required for the Back Office Representative 1 role?

The minimum qualifications are a college graduate of any course, with fresh graduates welcome who have or do not have BPO experience.

What computer skills are needed for this position?

Knowledge in applicable software such as Lotus Notes, Global Payments Applications, onBase, Microsoft Office, Credit Bureau system, client websites, and payment processing systems is required.

What is the salary or compensation for this role?

This information is not specified in the job description.

Is this position remote or does it require office work?

This information is not specified in the job description.

What kind of supervision can I expect in this role?

The role involves working under close supervision, normally receiving detailed instructions and following established procedures on all work, with instructions required on all assignments.