B2B Customer Support Representative, EMEA at Keeper Security

Cork, County Cork, Ireland

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

NoVisa

Cybersecurity, Technology, SaaSIndustries

Requirements

Permanently reside in Ireland
1+ years of experience in a B2B support role
Experience communicating with B2B clients at high levels (C-Suite)
Experience troubleshooting technical issues such as password resets, active directory, user migrations, and error messaging
Experience with Salesforce (or similar CRM platforms)
Proficiency with Google Docs and Microsoft Office tools
Strong problem-solving skills with the ability to manage multiple tasks efficiently
Excellent communication skills with a professional, empathetic, and customer-focused approach

Responsibilities

Answer incoming customer calls, tickets, and chats regarding product problems, service questions, and general client concerns
Consistently remain up-to-date on product knowledge and work collaboratively with management and other teams to stay informed of any changes in company policies
Know when to escalate more in-depth issues to the Tier 2 team
Provide excellent B2B customer service and top-notch support
Maintain a high level of professionalism with customers and work to establish a positive rapport with each of them
Manage incoming technical requests from enterprise clients via phone, email, and chat
Conduct onboarding and training sessions
Collaborate with internal teams to deliver fast and effective technical support

Skills

Customer Support

Technical Support

Phone Support

Email Support

Chat Support

Onboarding

Training

Problem Solving

Cybersecurity

Zero-Trust

Privileged Access Management

Keeper Security

Cybersecurity solutions for data protection

About Keeper Security

Keeper Security provides cybersecurity solutions aimed at protecting sensitive data for individuals and businesses. Its main product is a zero-knowledge security platform, which means that the company cannot access the data stored by its users, ensuring high levels of privacy and security. This platform is scalable, allowing it to adapt to the needs of various organizations, from small businesses to large enterprises. Unlike many competitors, Keeper Security is recognized for its extensive audits and certifications, which enhance user trust. The company operates on a subscription-based model, offering tailored plans for personal, family, student, business, and enterprise use, with options for multi-year commitments that provide savings. The goal of Keeper Security is to deliver reliable data protection while ensuring continuous updates and support for its users.

Chicago, IllinoisHeadquarters

2011Year Founded

$58.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

CybersecurityIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Emerging cybersecurity startups could erode Keeper's market share.

AI-driven cyber threats require Keeper to continuously adapt its security protocols.

Regulatory scrutiny on data privacy may increase Keeper's compliance costs.

Differentiation

Keeper Security offers a zero-knowledge security platform ensuring maximum data privacy.

The company is SOC-2 and ISO 27001 certified, enhancing trust and reliability.

Keeper's subscription model provides continuous updates and tailored plans for diverse customer needs.

Upsides

Growing demand for zero-trust architecture boosts Keeper's market potential.

Strategic partnerships, like with Sherweb, expand Keeper's market reach.

Increased cybersecurity needs in sectors like legal and sports enhance Keeper's relevance.

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