AXS _Assistant Manager - Contact Center at AXS

Frisco, Texas, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

4+ years of relevant experience in customer service
2+ years leading, coaching and development of front-line employees
Experience in a contact center environment
Skilled with execution and delivery (planning, delivering, and supporting) skills
Strong problem solving and decision-making skills
Strong digital literacy skills
Adept with collaboration and teamwork
Growth mindset (agility and developing yourself and others)
High proficiency with Five9, ZenDesk, Satisfi, Community, eWFM, and Call Miner preferred
Proven ability growing a team, reduce attrition, and coach/develop a staff

Responsibilities

Directs the contact center’s day-to-day activities
Manages day to day operational aspects of their team (e.g., workflow, performance, and compliance), as well as ensuring achievement of team goals within established timelines and budgets
Delivers effective resource planning to maximize the productivity of resources
Collects and analyzes contact center statistics for overall performance, and customer service metrics
Manages team performance through regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional services and engagement, motivation, and team development

Skills

AXS

Global ticketing platform for events and analytics

About AXS

AXS is a global ticketing platform that utilizes integrated technology and analytics to power primary and resale marketplaces, offering best-in-class ticketing, marketing, and data technology for various events, from music clubs to major sporting events.

Los Angeles, CaliforniaHeadquarters

2011Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Consumer Software, AI & Machine Learning, Consumer GoodsIndustries

201-500Employees

Benefits

Professional Development Budget

Risks

Increased competition from emerging ticketing platforms could erode AXS's market share.

Consumer backlash against high service fees may lead to regulatory scrutiny.

Economic downturns may reduce consumer spending on live events, affecting AXS's revenue.

Differentiation

AXS integrates AI-driven analytics for enhanced ticket sales forecasting and customer insights.

AXS adopts blockchain technology for secure and transparent ticket transactions.

AXS expands virtual and hybrid event ticketing solutions for remote audiences.

Upsides

AXS partners with Lyft to offer transportation options at live events.

AXS launches Apple Wallet tickets at Red Rocks Amphitheatre, enhancing user convenience.

AXS acquires majority stake in WRSTBND to boost its global platform.

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