Solutions Architect (Amazon Connect)
WillowTreeSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Artificial Intelligence, Cloud Computing, Customer Relationship Management (CRM), Information TechnologyIndustries
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What are the main responsibilities of the AWS Technical Architect role?
Responsibilities include ensuring customer success with Amazon Connect solutions, conducting technology assessments and audits, facilitating business process reviews, leading discovery and ROI building, translating requirements into contact center designs, overseeing technical teams, acting as a liaison between teams and stakeholders, and delivering training and documentation.
What skills are needed for this AWS Technical Architect position?
Key skills include expertise in Amazon Connect and AWS services, ability to conduct architectural discussions and design cloud solutions, experience leading and mentoring technical teams, strong communication to liaise between technical and business stakeholders, and knowledge of contact center best practices.
Is this AWS Technical Architect role remote or office-based?
This information is not specified in the job description.
What is the salary or compensation for this position?
This information is not specified in the job description.
What is the company culture like at NeuraFlash?
NeuraFlash fosters a collaborative environment with trailblazing experts passionate about AI innovation, particularly Agentforce, where employees work on cutting-edge technologies to drive customer outcomes and push boundaries in the AI space.
NeuraFlash
AI-powered CRM solutions for businesses
About NeuraFlash
NeuraFlash specializes in digital transformation with a focus on Customer Relationship Management (CRM) and artificial intelligence (AI). The company provides tools that help businesses analyze data and improve customer interactions, primarily serving large enterprises in industries like retail, logistics, and global security. Their products include AI-powered tools and CRM analytics that allow clients to visualize insights and enhance customer experiences. NeuraFlash differentiates itself by offering tailored solutions and ongoing support, as well as specialized practices around platforms like Slack and Salesforce. Their goal is to help businesses leverage AI and CRM effectively to drive efficiency and improve customer satisfaction.
Boston, MassachusettsHeadquarters
2016Year Founded
$2.2MTotal Funding
DEBT_PPCompany Stage
Enterprise Software, AI & Machine LearningIndustries
201-500Employees
Benefits
Remote Work Options
Flexible Work Hours
Risks
Increased competition from other Salesforce consulting firms may erode NeuraFlash's market share.
Rapid technological advancements could outpace NeuraFlash's ability to update its solutions.
Dependence on Salesforce and AWS means changes in their strategies could impact NeuraFlash.
Differentiation
NeuraFlash specializes in AI-driven CRM solutions, enhancing customer experiences and business operations.
The company offers tailored solutions, partnering with major firms like Macy's for implementation.
NeuraFlash integrates AI-powered search and generative AI, ensuring optimal search results.
Upsides
Growing demand for AI-driven CRM solutions boosts NeuraFlash's market potential.
Salesforce's continuous updates provide opportunities for NeuraFlash's integration services.
The rise of hybrid work models increases relevance of NeuraFlash's Slack integration services.
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