AWS Technical Architect

Alberta, Alberta, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Cloud Computing, Customer Relationship Management (CRM), Information TechnologyIndustries

Requirements

Candidates should have customer-facing contact center experience and experience building integrations across WFM, CRM, and contact center solutions. Experience with communications protocols and APIs such as WebRTC and SIP, as well as hands-on scripting/coding (e.g., python, java, c#, .NET, Node.js) is required. Strong communication and presentation skills, API integration experience, and troubleshooting/debugging skills are essential. Familiarity with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing is necessary, along with proficiency in documenting infrastructure requirements, specifications, resource types, networking, security, and compliance needs. Knowledge of automation tools and frameworks for build is also required.

Responsibilities

The AWS Technical Architect will ensure customer success in building and launching Amazon Connect solutions, conduct technology assessments and audits to identify needs for CCaaS AWS Connect Platform, and facilitate business process reviews to identify customer requirements. They will educate customers on the value proposition of AWS, participate in architectural discussions, lead discovery, build ROIs, and deliver presentations. The role involves translating customer requirements into contact center designs, overseeing and mentoring technical teams, acting as a liaison between technical teams and business stakeholders, and driving best practice contact center design. Responsibilities also include managing project and customer communications, delivering customer end-user training and documentation, exercising independent judgment on enterprise-level projects, and leading vision and strategy discussions with leadership.

Skills

AWS

Amazon Connect

CCaaS

Generative AI

Salesforce

Agentforce

Cloud Architecture

Business Process Analysis

Customer Experience

NeuraFlash

AI-powered CRM solutions for businesses

About NeuraFlash

NeuraFlash specializes in digital transformation with a focus on Customer Relationship Management (CRM) and artificial intelligence (AI). The company provides tools that help businesses analyze data and improve customer interactions, primarily serving large enterprises in industries like retail, logistics, and global security. Their products include AI-powered tools and CRM analytics that allow clients to visualize insights and enhance customer experiences. NeuraFlash differentiates itself by offering tailored solutions and ongoing support, as well as specialized practices around platforms like Slack and Salesforce. Their goal is to help businesses leverage AI and CRM effectively to drive efficiency and improve customer satisfaction.

Boston, MassachusettsHeadquarters

2016Year Founded

$2.2MTotal Funding

DEBT_PPCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Increased competition from other Salesforce consulting firms may erode NeuraFlash's market share.

Rapid technological advancements could outpace NeuraFlash's ability to update its solutions.

Dependence on Salesforce and AWS means changes in their strategies could impact NeuraFlash.

Differentiation

NeuraFlash specializes in AI-driven CRM solutions, enhancing customer experiences and business operations.

The company offers tailored solutions, partnering with major firms like Macy's for implementation.

NeuraFlash integrates AI-powered search and generative AI, ensuring optimal search results.

Upsides

Growing demand for AI-driven CRM solutions boosts NeuraFlash's market potential.

Salesforce's continuous updates provide opportunities for NeuraFlash's integration services.

The rise of hybrid work models increases relevance of NeuraFlash's Slack integration services.

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