AWS Sr. Consultant

Colombia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Cloud Computing, Customer Relationship Management (CRM), Information TechnologyIndustries

Requirements

Candidates must have customer-facing contact center experience, including building integrations across WFM, CRM, and contact center solutions. Experience with communications protocols and APIs like WebRTC and SIP, hands-on scripting/coding in languages such as Python, Java, C#, .NET, or Node.js, and API integration experience are essential. Strong troubleshooting and debugging skills are required, along with experience in Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing. Knowledge of automation tools and frameworks like Jenkins, GitLab CI/CD, and CodeDeploy, contact center architecture knowledge, and experience in technology/software sales, pre-sales, or consulting are necessary. Advanced knowledge of AWS services and cloud architecture, along with Salesforce knowledge and familiarity with Salesforce Service Cloud, is also required. Excellent communication and presentation skills with a high degree of comfort speaking with executives, IT management, and customers are crucial.

Responsibilities

The AWS Sr. Consultant will support customers in adopting Amazon Connect solutions, ensuring successful implementation and positive client outcomes. They will conduct technology assessments and audits to identify opportunities for improvement using the CCaaS AWS Connect Platform, aiming to enhance agent experience and productivity. The consultant will educate customers on the value proposition of AWS and participate in architectural discussions to ensure successful cloud deployments. They will facilitate business process reviews, translate high-level business goals into user stories, and act as a liaison between technical teams and business stakeholders. Additionally, the role involves reviewing and approving Solution Designs, collecting business requirements to generate estimates and timelines for Statements of Work, and delivering customer end-user training and documentation.

Skills

AWS

Amazon Connect

Salesforce

Agentforce

Generative AI

AI Agents

CCaaS

Service Cloud Voice

Predictive Analytics

Conversational AI

NeuraFlash

AI-powered CRM solutions for businesses

About NeuraFlash

NeuraFlash specializes in digital transformation with a focus on Customer Relationship Management (CRM) and artificial intelligence (AI). The company provides tools that help businesses analyze data and improve customer interactions, primarily serving large enterprises in industries like retail, logistics, and global security. Their products include AI-powered tools and CRM analytics that allow clients to visualize insights and enhance customer experiences. NeuraFlash differentiates itself by offering tailored solutions and ongoing support, as well as specialized practices around platforms like Slack and Salesforce. Their goal is to help businesses leverage AI and CRM effectively to drive efficiency and improve customer satisfaction.

Boston, MassachusettsHeadquarters

2016Year Founded

$2.2MTotal Funding

DEBT_PPCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Increased competition from other Salesforce consulting firms may erode NeuraFlash's market share.

Rapid technological advancements could outpace NeuraFlash's ability to update its solutions.

Dependence on Salesforce and AWS means changes in their strategies could impact NeuraFlash.

Differentiation

NeuraFlash specializes in AI-driven CRM solutions, enhancing customer experiences and business operations.

The company offers tailored solutions, partnering with major firms like Macy's for implementation.

NeuraFlash integrates AI-powered search and generative AI, ensuring optimal search results.

Upsides

Growing demand for AI-driven CRM solutions boosts NeuraFlash's market potential.

Salesforce's continuous updates provide opportunities for NeuraFlash's integration services.

The rise of hybrid work models increases relevance of NeuraFlash's Slack integration services.

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