Sr. AWS Consultant

Position Overview

NeuraFlash is seeking a Sr. AWS Consultant to support customers in the adoption of Amazon Connect solutions, ensuring successful implementation and positive outcomes for clients. This role involves conducting technology assessments, educating customers on AWS value propositions, and facilitating business process reviews to translate high-level business goals into actionable user stories. The consultant will act as a liaison between technical teams and business stakeholders, collaborating with Solution Architects and engineers to design and deliver effective solutions.

Why NeuraFlash:

At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash is the place for you.

Responsibilities:

• Support customers in the adoption of Amazon Connect solutions, ensuring successful implementation and helping to achieve positive outcomes for NeuraFlash clients.
• Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity.
• Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud.
• Facilitate business process reviews with customers to understand their requirements and challenges. Assist in documenting these needs to guide solution design.
• Translate high-level business goals into actionable, clear, and well-structured user stories that can be used by development or implementation teams to create solutions.
• Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities.
• Work closely with Solution Architects to review and approve created Solution Designs to ensure that best practices and standards are followed.
• Collect business requirements and work with Solution Engineers, Solution Architects, and Practice Lead to generate estimates and timelines to be utilized in Statements of Work.
• Deliver customer end-user training and documentation.

Qualifications:

• Customer-facing contact center experience.
• Experience building integrations across WFM, CRM, and contact center solutions.
• Experience with communications protocols and APIs such as WebRTC and SIP.
• Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js).
• Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers.
• API integration experience.
• Strong troubleshooting and debugging skills.
• Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing.
• Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy.
• Contact Center architecture knowledge.
• Experience in technology/software sales, pre-sales, or consulting.
• Advanced knowledge of AWS services and cloud architecture.
• Salesforce knowledge and familiarity with Salesforce Service Cloud.
• Contact center experience.

Employment Type:

• [Information not provided]

Location Type:

• [Information not provided]

Salary:

• [Information not provided]