Auto Claims Representative at Auto-Owners Insurance

Lima, Ohio, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Bachelor’s degree or direct equivalent experience with property/casualty claims handling
Ability to organize data, multi-task, and make decisions independently
Above average communication skills (written and verbal)
Ability to write reports and compose correspondence
Ability to resolve complex issues
Ability to maintain confidentiality and data security
Ability to effectively deal with a diverse group of individuals
Ability to accurately deal with mathematical problems, including geometry (area and volume) and financial areas (accuracy in sums, unit costs, reading and understanding personal and business finance documents)
Ability to drive an automobile, possess a valid driver’s license, and maintain a driving record consistent with the Company’s underwriting guidelines
Ability to work in the U.S. without current or future sponsorship
Continually develop product knowledge through participation in approved educational programs
Study, obtain, and maintain an adjuster’s license(s), if required by statute within the timeline established by the Company or legal requirements

Responsibilities

Handle entry-level insurance claims under close supervision through the life-cycle, including investigation, evaluation, and claim resolution
Provide service to agents, insureds, and others to ensure claims resolve accurately and timely
Complete the Company’s claims training program for the assigned line of insurance
Investigate, evaluate, and settle entry-level insurance claims
Study insurance policies, endorsements, and forms to develop foundational knowledge on Company insurance products
Learn and comply with Company claim handling procedures
Develop entry-level claim negotiation and settlement skills
Build skills to effectively serve the needs of agents, insureds, and others
Meet and communicate with claimants, legal counsel, and third-parties
Develop specialized skills including estimating and use of designated computer-based programs for loss adjustment

Skills

Key technologies and capabilities for this role

Claims InvestigationClaims EvaluationClaims SettlementInsurance PoliciesClaim NegotiationCommunication SkillsReport WritingData OrganizationMulti-taskingEstimatingLoss Adjustment Software

Questions & Answers

Common questions about this position

What is the salary for the Auto Claims Representative position?

This information is not specified in the job description.

Is this a remote position, and what is the work-from-home policy?

The role offers a merit-based work-from-home program based on job responsibilities, with initial in-person training followed by flexibility as defined by the leadership team.

What skills are required for the Auto Claims Representative role?

Key skills include above average communication skills (written and verbal), ability to organize data, multi-task, make decisions independently, resolve complex issues, and handle mathematical problems including geometry and financial calculations.

What is the company culture like at Auto-Owners Insurance?

Auto-Owners offers a friendly work environment, structured training program, employee mentoring, and a group of caring associates focused on creating financial security.

What makes a strong candidate for this claims trainee position?

Strong candidates have a Bachelor’s degree or equivalent experience in property/casualty claims, excellent communication skills, ability to multi-task and resolve issues independently, and a valid driver's license with a clean record.