Authentication Training Admin - Temporary at GOAT Group

Easton, Pennsylvania, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

E-commerce, Retail, AuthenticationIndustries

Requirements

Independently Motivated, Honest and Authentic
Strong sense of user empathy and a desire to prevent fraud
2+ years of relevant experience in authentication
Knowledge of the current authentication and operations landscape and the ability to adapt to changes
Excellent judgment, problem-solving, and decision-making
Organizational and time management skills
Detail-oriented with strong analytical and critical thinking skills
Strong written and oral communication

Responsibilities

Collaborate with regional Auth Trainers to confirm verdicts for FORs, Escalations, or other high-touch authentication situations
Provide photos to Training and assist in reaching a consensus verdict within an 8-working-hour SLA
Support daily fulfillment, in-flow Authentication, and operational processes as needed
Set an example for other authenticators by maintaining consistently excellent adherence to the product verification process and accurately inputting SKU, Size, and Condition data into Admin
Accountable to Accuracy Targets and Role-Specific throughput targets (70-80% of base)
Facilitate secondary auth and remote auth confirmations for their facility
Act as point of contact between Authentication Operations and Ops Leadership within their facility
Facilitate communication between Training, Ops Leadership, and Authenticators
Provide accountability and routine updates to Ops Leadership about training coordination
Maintain close working relationships with Regional Auth Trainers and other Auth Ops members (sync weekly, collaborate on remote auth verdicts daily)
Independently identify, report, and resolve systemic risks within the authentication process as they arise
Enable Regional Auth Trainers with real-time information and photos regarding changes in checkpoints, SKUs with emerging risk, early-release products, and country of origin variations
Support Authentication Operations in root cause analysis and corrective action to solve authentication challenges within a 24-hour SLA
Assist in performing authentication audits and collect and provide photos of products
Participate in building assessments, coordinating training plans and supporting sessions at their facility
Actively relay new auth information from Training org to facility authenticators
Assist Regional Trainers with implementing real-time training/refreshers as needed for SKUs with emerging risk, easy 1-2 point silhouettes, silhouettes needing immediate coverage, and make/administer assessments
Assist in training case studies
Collaborate with Content & Launch and Regional Training Teams to implement workflow interventions to improve authenticator performance
Contribute to Auth Content in collaboration with the Content team via product imaging, research and auth notes

Skills

Key technologies and capabilities for this role

Product AuthenticationTraining CoordinationProcess ImprovementData EntryCommunicationEscalation HandlingFulfillment OperationsSKU ManagementAccuracy Targets

Questions & Answers

Common questions about this position

Is this a remote position or does it require on-site work?

This is an in-flow authentication role that requires working within a specific facility, including on-site responsibilities like supporting daily fulfillment and acting as a point of contact with Ops Leadership.

What are the key responsibilities of this role?

Key responsibilities include collaborating with regional Auth Trainers on verdicts, supporting daily fulfillment and authentication processes, facilitating communication between teams, maintaining accuracy targets (70-80% of base), and assisting with training and audits.

What skills or qualities make a strong candidate for this position?

Strong candidates should demonstrate excellent adherence to product verification processes, accuracy in data input, ability to collaborate across teams, independent problem-solving for systemic risks, and experience in authentication or operations to act as an example for others.

What is the team structure like for this role?

The role works closely with the Authentication Operations team, Regional Auth Trainers, Ops Leadership, and facility authenticators, including weekly syncs, daily collaborations, and acting as a point of contact between Authentication Operations and Ops Leadership.

What is the compensation or salary for this position?

This information is not specified in the job description.

GOAT Group

Marketplace for authentic sneakers and apparel

About GOAT Group

GOAT Group operates four brands—GOAT, Flight Club, Grailed, and alias—focused on providing authentic sneakers, apparel, and accessories to a global community of over 50 million members in 170 countries. The company connects buyers and sellers through its platforms, ensuring product authenticity with strict verification processes. Revenue is generated through transaction fees, premium services, and partnerships. GOAT Group stands out in the competitive fashion and streetwear market by catering to sneaker enthusiasts, fashion-forward individuals, and collectors, while leveraging its technological infrastructure to create a secure and seamless marketplace experience.

Bellflower, CaliforniaHeadquarters

2010Year Founded

$479.2MTotal Funding

SERIES_FCompany Stage

Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Risks

FTC's $2M penalty may harm GOAT's reputation and consumer trust.

Intensifying competition in sneaker and streetwear markets could erode GOAT's market share.

Integration challenges from Grailed acquisition may distract from GOAT's core operations.

Differentiation

GOAT Group offers a unique marketplace for authentic sneakers and streetwear.

The company operates globally with 13 physical locations and extensive e-commerce platforms.

GOAT ensures product authenticity through rigorous verification processes, enhancing buyer trust.

Upsides

GOAT's $300M funding boosts growth and expansion opportunities in global markets.

Rising sneaker culture expands GOAT's customer base and market potential.

Collaborations with high-profile designers attract fashion-forward consumers to GOAT's platform.

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