Customer Care Supervisor, PSA Vault
CollectorsSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Life SciencesIndustries
Requirements
- 1+ years of relevant work experience in a customer service role and/or equivalent education (Ex. Associate’s Degree or certification)
- Ability to quickly learn and communicate technical information
- Detail-oriented and able to manage multiple tasks and priorities in a timely manner
- Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
- Excellent verbal and written communication skills
Responsibilities
- Maintain high-level customer satisfaction and customer service skills
- Complete technical and administrative software tasks to assist users
- Develop product expertise across key platform areas within the Veeva Vault software
- Identify and troubleshoot customer issues associated with Veeva’s applications
- Build strong and professional relationships with users of Veeva’s applications
- Document solutions workarounds and create knowledge articles in standard Customer Service Portal
Skills
Veeva Vault
Product Support
Troubleshooting
Customer Service
Technical Support
SaaS
Software Tasks
Issue Resolution
Platform Expertise
Veeva Systems
Quality and regulatory software solutions provider
About Veeva Systems
Veeva Systems offers software solutions for quality, regulatory, and advertising claims management, focusing on consumer products and chemical companies. Their cloud-based platform provides visibility and traceability throughout the product journey, ensuring compliance with regulations and accelerating time-to-market. Unlike competitors, Veeva has specialized expertise in both the Life Sciences and Chemical sectors, allowing them to effectively address industry-specific challenges. The company's goal is to help clients efficiently bring safe and compliant products to market.
Pleasanton, CaliforniaHeadquarters
2007Year Founded
$6.8MTotal Funding
IPOCompany Stage
Enterprise Software, Healthcare, Consumer GoodsIndustries
5,001-10,000Employees
Benefits
Parental leave
PTO
Free food
Health, dental, & vision insurance
Gym membership reimbursement
Risks
Manual processes in medtech content management risk compliance issues and market delays.
GenAI features in Vault CRM may face data privacy and security challenges.
Rapid product expansion could lead to integration challenges and customer dissatisfaction.
Differentiation
Veeva Systems specializes in cloud-based software for the life sciences industry.
The company offers a subscription-based model ensuring continuous updates and improvements.
Veeva's Vault CRM Suite connects sales, marketing, and medical for customer-centric engagement.
Upsides
Veeva Compass Patient platform supports patient journey analysis and market sizing.
GenAI features in Vault CRM enhance field productivity with contextual task automation.
Veeva's digital HACCP solution improves safety and efficiency in compliance processes.
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