Associate Vault Product Support Engineer at Veeva Systems

Columbus, Ohio, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Life SciencesIndustries

Requirements

1+ years of relevant work experience in a customer service role and/or equivalent education (Ex. Associate’s Degree or certification)
Ability to quickly learn and communicate technical information
Detail-oriented and able to manage multiple tasks and priorities in a timely manner
Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
Excellent verbal and written communication skills

Responsibilities

Maintain high-level customer satisfaction and customer service skills
Complete technical and administrative software tasks to assist users
Develop product expertise across key platform areas within the Veeva Vault software
Identify and troubleshoot customer issues associated with Veeva’s applications
Build strong and professional relationships with users of Veeva’s applications
Document solutions workarounds and create knowledge articles in standard Customer Service Portal

Skills

Key technologies and capabilities for this role

Veeva VaultProduct SupportTroubleshootingCustomer ServiceTechnical SupportSaaSSoftware TasksIssue ResolutionPlatform Expertise

Questions & Answers

Common questions about this position

What is the salary range for the Associate Vault Product Support Engineer role?

The base pay range is $45,000 - $70,000.

Is this a remote position, or do I need to work in an office?

Veeva Systems is a Work Anywhere company, supporting flexibility to work from home or in the office.

What skills are required for this position?

Requirements include 1+ years of relevant work experience in a customer service role or equivalent education, ability to quickly learn and communicate technical information, detail-oriented multitasking, competence in standard computer packages like Word, Excel, and PowerPoint, and excellent verbal and written communication skills.

What is the company culture like at Veeva Systems?

Veeva Systems has an excellent corporate culture grounded in core values: Do the Right Thing, Employee Success, Customer Success, and Speed. They are a public benefit corporation committed to balancing interests of customers, employees, society, and investors.

What makes a strong candidate for this role?

Strong candidates have 1+ years in customer service or equivalent education, plus nice-to-haves like experience in software/IT customer service, systems administration, beginner web development, and cross-functional collaboration.

Veeva Systems

Quality and regulatory software solutions provider

About Veeva Systems

Veeva Systems offers software solutions for quality, regulatory, and advertising claims management, focusing on consumer products and chemical companies. Their cloud-based platform provides visibility and traceability throughout the product journey, ensuring compliance with regulations and accelerating time-to-market. Unlike competitors, Veeva has specialized expertise in both the Life Sciences and Chemical sectors, allowing them to effectively address industry-specific challenges. The company's goal is to help clients efficiently bring safe and compliant products to market.

Pleasanton, CaliforniaHeadquarters

2007Year Founded

$6.8MTotal Funding

IPOCompany Stage

Enterprise Software, Healthcare, Consumer GoodsIndustries

5,001-10,000Employees

Benefits

Parental leave

PTO

Free food

Health, dental, & vision insurance

Gym membership reimbursement

Risks

Manual processes in medtech content management risk compliance issues and market delays.

GenAI features in Vault CRM may face data privacy and security challenges.

Rapid product expansion could lead to integration challenges and customer dissatisfaction.

Differentiation

Veeva Systems specializes in cloud-based software for the life sciences industry.

The company offers a subscription-based model ensuring continuous updates and improvements.

Veeva's Vault CRM Suite connects sales, marketing, and medical for customer-centric engagement.

Upsides

Veeva Compass Patient platform supports patient journey analysis and market sizing.

GenAI features in Vault CRM enhance field productivity with contextual task automation.

Veeva's digital HACCP solution improves safety and efficiency in compliance processes.

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