Associate / Senior Associate - Banking Operations at Zeta

Chennai, Tamil Nadu, India

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, FintechIndustries

Requirements

Bachelor’s degree in commerce, Finance, Business Administration, or a related field
2-4 years of experience in credit card or banking operations, especially in transaction processing or reconciliation
Internship or work experience in a bank, card processing company, or BPO in the credit card domain
Basic knowledge of card networks (Visa, MasterCard, etc.) and payment systems preferred
Good MS Excel skills (v-lookups, pivot tables, etc.)
Strong attention to detail, analytical thinking, and problem-solving skills
Familiarity with core banking systems, card management systems, or reconciliation tools
Willingness to work in shifts, especially during peak settlement times

Responsibilities

Monitor and process daily credit card transactions (authorizations, postings, reversals, etc.)
Ensure all transactions are posted correctly to customer accounts and investigate any discrepancies
Track declined, failed, or duplicate transactions and support issue resolution in coordination with relevant teams
Support daily reconciliation of credit card network settlement files (Visa, MasterCard, RuPay, etc.)
Match acquiring and issuing transactions against settlement reports from networks and processors
Identify and escalate mismatches, delays, or anomalies in settlements to senior staff or finance teams
Assist in preparing reconciliation reports for internal audit and regulatory compliance
Enter and validate credit card applications in the internal system
Update customer information and perform basic KYC/document verification as needed
Log and track customer transaction disputes and chargebacks
Assist with documentation gathering and follow-up in coordination with fraud and chargeback teams
Maintain accurate and up-to-date records of all processed transactions and reconciliations
Support the preparation of daily, weekly, and monthly operational reports
Adhere to internal control procedures and regulatory standards in all operational tasks

Skills

Transaction Processing

Credit Card Operations

Network Settlement Reconciliation

Visa

Mastercard

RuPay

Authorizations

Postings

Reversals

Account Management

Issue Resolution

Zeta

Cloud-native payment card processing platform

About Zeta

Zeta provides a platform for payment card processing that is designed for banks, financial institutions, and fintech companies. Their main product, the Omni Stack, allows clients to easily create and manage digital credit, debit, and prepaid card programs. This platform works by integrating with existing systems through APIs, which helps streamline the payment processing experience. Zeta stands out from its competitors by focusing on cloud-native solutions and ensuring compliance with important regulations, which helps build trust with their clients. The company's goal is to make payments seamless and less noticeable in everyday transactions, moving towards a future where payments are 'invisible'.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$369.6MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Risks

Competition from fintech startups may erode Zeta's market share.

Data privacy concerns could arise as Zeta expands globally.

Dependence on key partnerships like Sparrow poses risks if disrupted.

Differentiation

Zeta's Tachyon platform powers Sparrow's top-rated credit card for underserved markets.

Zeta's Omni Stack enables rapid launch of digital card programs for financial institutions.

Zeta is recognized for compliance with ISO IEC 27001, PCI DSS 4.0, and SOC 2 Type 2.

Upsides

Zeta's partnership with Sparrow opens new revenue streams in underserved markets.

Zeta's technology receives high ratings, enhancing brand reputation and customer trust.

Recognition by Celent boosts Zeta's market positioning for US banks and credit unions.

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