Associate, Production Support Engineer at Galaxy

Hong Kong

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Digital Assets, Blockchain, Finance, Technology, AIIndustries

Requirements

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
4+ years of experience in production support or engineering roles, preferably in finance, with direct exposure to trading system internals, post-trade processing, or real-time risk engines
Strong technical skills in SQL and at least one programming or scripting language, preferably Java or Python
Experience with incident response, root cause analysis, and structured problem-solving in a production environment
Detail-oriented mindset with a focus on accuracy and quality
Excellent verbal communication skills

Responsibilities

Provide front-line production support across various cryptocurrency business lines and functions, including client trading, lending, proprietary trading, trade settlement, and risk management
Work on automation projects to minimize manual effort and enhance the effectiveness of production support
Monitor system health and performance; identify and resolve issues promptly to ensure uninterrupted operations
Debug and troubleshoot complex applications written in Java and Python
Collaborate with development teams to implement fixes and enhancements to improve system stability and performance
Coordinate with global counterparts to ensure seamless follow-the-sun support
Document and maintain support procedures, runbooks, and knowledge base articles
Communicate effectively with clients to understand and address their support needs, provide updates on issue resolution, and ensure client satisfaction
Proactively identify areas for improvement in systems and processes to enhance efficiency and reliability

Skills

Production Support

Financial Services

Software Systems

Troubleshooting

Monitoring

Incident Response

Linux

Scripting

SQL

AWS

Galaxy

Provides secure investment solutions for cryptocurrencies

About Galaxy

Galaxy.com provides access to cryptocurrencies and blockchain-based assets, primarily targeting institutional clients such as companies and investors. Their investment solutions include both passive funds, which allow for exposure to digital assets without active management, and active funds managed by experienced crypto experts. These funds are designed to meet the high standards of institutional investors. Galaxy.com generates revenue through management fees on assets under management and offers comprehensive solutions for securely managing blockchain assets without third-party custody. The company also focuses on education and research, partnering with data providers like Bloomberg to deliver reliable information and offering resources like masterclasses to help clients understand digital assets. The goal of Galaxy.com is to lead in the digital asset space by providing secure, reliable, and expertly managed investment options for sophisticated investors.

New York City, New YorkHeadquarters

2018Year Founded

$17.5MTotal Funding

IPOCompany Stage

Fintech, Crypto & Web3, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Health Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Company Match

Parental Leave

Flexible Work Hours

Wellness Program

Risks

Competition from tokenization startups like Plume could challenge Galaxy's market position.

Financial restructuring of companies like Rhodium may pose financial risks to Galaxy.

Upsized $350 million offering could increase financial leverage and risk for Galaxy.

Differentiation

Galaxy.com offers both passive and active investment funds for digital assets.

The company provides end-to-end solutions for secure blockchain asset management.

Galaxy.com emphasizes education with masterclasses and digital asset academies.

Upsides

Increased interest in tokenization opens new investment opportunities for Galaxy.com.

Partnerships like Tencent Music suggest potential in entertainment sector for blockchain use.

Appointment of Tony Paquette as CFO could enhance financial strategies and fund management.

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