Associate Meter Operations Specialist (Hybrid) at Eversource Energy

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

NoVisa

Utilities, EnergyIndustries

Requirements

Able to understand technical work with ease and strong technical troubleshooting skills with meter reading equipment
Ability to lead by example in day-to-day work and toward performance goals
Positive, proactive, customer-focused attitude and seeks ways to achieve company objectives
Ability to establish instant rapport with others and be trusted and credible
Strong interpersonal and communication skills including active listening
Proactive, action-oriented, “can do” approach
No need for immigration sponsorship (must be authorized to work without company involvement)
Willingness to travel as needed
Ability to work hybrid schedule (at least 3 days in office, including Tuesdays and Wednesdays, up to 5 days if needed)

Responsibilities

Develop, maintain, and provide information in support of meter reading and field operations, billing, and associated departments
Provide analytical and technical support in systems such as Field Collection System (FCS), Meter to Bill process, and Meter Data Management System (MDMS)
Troubleshoot issues related to metering processes, hardware, and software; make recommendations to leadership
Analyze and assist with updating existing work practices to support effective field and system operations
Understand and maintain meter reading routes
Work with IT resources to conduct system testing, coordinate testing resources, provide accurate documentation, and certify test results
Travel to support meter reading testing and equipment troubleshooting efforts as needed
Support two Field Collection System (FCS) platforms and two Fieldnet Systems as a technical and subject matter expert
Support two billing systems (Customer Central (C2) and OMNI) as a technical and subject matter expert
Participate in reporting, tracking, retrieval, and analysis of meter reading performance data
Provide troubleshooting support on metering systems including service order systems; support development of regulatory responses and perform data queries
Assist in day-to-day problem solving and troubleshooting relating to meter reading hardware and software
Identify and resolve daily system, process, metering, and interface problems
Coordinate recommended system and work practice changes with other departments, including testing and training; provide technical support for field on metering and associated systems
Participate in special assignments/projects (individual and team)

Skills

Key technologies and capabilities for this role

Meter ReadingField Collection System (FCS)Meter Data Management System (MDMS)Meter to Bill ProcessSystem TestingTroubleshootingRoute Management

Questions & Answers

Common questions about this position

Is this a remote position or hybrid?

This is a hybrid role where employees must work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. All applicants must be able to work up to five days in the office if needed for emergencies, training, or other business needs.

What systems will I need to support in this role?

You will support Field Collection System (FCS) platforms, Fieldnet Systems, billing systems Customer Central (C2) and OMNI, Meter Data Management System (MDMS), and service order systems.

Is travel required for this position?

Yes, you will be required to travel as needed to support meter reading testing and equipment troubleshooting efforts.

What are the essential functions of this role?

Essential functions include understanding and maintaining meter reading routes, working with IT for system testing and documentation, supporting FCS and Fieldnet systems, participating in meter reading performance data analysis, providing troubleshooting support on metering systems, and assisting in day-to-day problem solving.

Does Eversource sponsor immigration visas for this position?

No, Eversource will not offer immigration-related sponsorship for this position, and applicants who require sponsorship now or in the future should not apply.