Associate Manager, Port Operations at The Walt Disney Company

Singapore

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Entertainment, Hospitality, CruiseIndustries

Requirements

4 year college education or professional experience equivalent
More than five years of cruise line operations or equivalent maritime industry managerial experience
Demonstrated strong analytical, organizational, and decision-making skills
Demonstrated strong partnering/work relationship skills
Demonstrated strong problem solving and conflict resolution skills
Demonstrated knowledge and implementation of measurement tools to improve processes
Demonstrated strong verbal and written communication skills
Proven ability to be an initiative-taker with minimal supervision and follow-up
Demonstrated ability to implement initiatives that strive to improve third party vendor and Guest

Responsibilities

Support the Manager of Port Planning & Operations in providing operational leadership, exceeding Guest expectations, and ensuring smooth terminal operations
Supervise third-party vendors and partners, maintaining Disney standards
Oversee embarkation and debarkation procedures, optimizing flow, and coordinating luggage and transportation
Manage daily administrative tasks such as responding to verbal and written inquiries, maintaining inboxes and calendars, coordinating travel plans, and supporting expense reports
Collaborate with various departments within Disney Cruise Line to ensure a seamless guest experience
Serve as the intermediary between Disney Cruise Line and third-party vendor operations, fostering positive relationships with Ground Services Providers, Transportation Companies, Immigration Officials, Port Authorities, stevedores/porters, Security, partner hotels and Disney Cruise Line Logistics & Purchasing
Understand global immigration policies affecting guests on DCL ships
Drive continuous improvement initiatives to enhance service quality and efficiency
Represent the company in industry events, meetings, and associations
Monitor industry best practices, benchmarking to fulfill corporate strategies
Lead and manage large-scale media, VIP events, and projects related to embarkation services
Partner with Training team for development and implementation of orientation and guidelines
Analyze performance data and implement improvements for both internal and external processes
Address guest inquiries and challenges related to Disney Cruise Line operations
Manage difficult guest situations, balancing service and regulatory requirements, including boarding denials due to citizenship or health policies
Maintain necessary equipment, supplies, reports, resources, and support for Outport locations. Creating Par Levels to ensure the operation has the supplies needed
Ensure vendors adhere to budget constraints and service agreements, making necessary decisions during operations to ensure the safety and security of Cast, Crew, and Guests, along with maintaining service levels

Skills

Key technologies and capabilities for this role

Port OperationsVendor ManagementGuest ServicesEmbarkation ProceduresDebarkation ProceduresLuggage HandlingTransportation CoordinationAdministrative ManagementStakeholder CollaborationExpense Reporting

Questions & Answers

Common questions about this position

Is this position remote or does it require being in a specific location?

This position will be based in Singapore.

What are the key responsibilities of the Associate Manager, Port Operations?

The role involves supporting the Manager of Port Planning & Operations, supervising third-party vendors, overseeing embarkation and debarkation procedures, managing administrative tasks, and collaborating with various departments and partners to ensure a seamless guest experience.

What is the company culture like at Disney Cruise Line?

The culture emphasizes Disney values, working toward excellence, a diverse and inclusive environment, a professional and supportive community, and creating unforgettable experiences while ensuring safety and high standards.

What skills or experience make a strong candidate for this role?

Strong candidates should have operational leadership experience, skills in vendor supervision and relationship management, knowledge of immigration policies, ability to handle guest challenges, and expertise in analyzing performance data for improvements.

What is the salary or compensation for this position?

This information is not specified in the job description.