Associate Field Service Technician - Southern Massachusetts - Transport at Stryker

Taunton, Massachusetts, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Medical Devices, HealthcareIndustries

Requirements

High School diploma
Must be 21 years of age
Valid driver's license in the state of residence with a good driving record (to operate a company vehicle while abiding by company policy)
Willingness and ability to work an extended work week including nights and weekends at times
Basic electronic and mechanical aptitude
Ability to fulfill physical requirements: move, set up, and demonstrate equipment weighing up to 75 pounds; reach, push, or pull to accomplish job duties; involve prolonged periods of stooping, kneeling, crouching, bending, sitting, standing, and/or crawling; coordination of eye, hand, and foot movement with ability to grasp by hand; handle various materials including durcot fabric, nylon fabric, Velcro, zippers, product components of rubber, metals, and coated products
May be required to obtain COVID-19 vaccination depending on customer requirements (for roles requiring access to customer accounts)

Responsibilities

Support a designated service territory along with repairing and delivering Stryker equipment with a focus on Transport solutions (e.g., stretchers, transport chairs, bed frames, temperature management systems)
Perform all required quality control checks, preventative maintenance, global hold repairs, and wireless upgrades
Utilize computer software to complete documentation, order parts, reference training materials, and more
Present the highest level of customer etiquette in support of the sales team, and promote increased equipment and service usage by establishing and maintaining effective customer relationships
Work mostly independently and engage in opportunities to support and collaborate with teammates across the business, including assisting on Field Service projects and initiatives
Adhere to and maintain excellent Field Service metrics, including but not limited to hours and overtime accountability, inventory accuracy, cadence of documentation, etc

Skills

Key technologies and capabilities for this role

ElectronicsMechanical RepairPreventive MaintenanceQuality ControlWireless UpgradesInventory ManagementCustomer ServiceComputer Software

Questions & Answers

Common questions about this position

What is the pay range for the Associate Field Service Technician role?

The position pays $27.00 – $37.05 per hour plus benefits, with individual pay based on skills, experience, and other relevant factors.

Is this a remote position or does it require travel?

This is a field-based role in Southern Massachusetts - Transport, requiring 40% travel and operation of a company vehicle.

What are the required qualifications for this position?

Candidates need a High School diploma, must be 21 years of age, and have a valid driver's license in the state of residence with a good driving record.

What kind of work schedule should I expect?

The role requires willingness and ability to work an extended work week including nights and weekends at times, and involves working mostly independently.

What makes a strong candidate for this Associate Field Service Technician position?

Strong candidates will have basic electronic and mechanical aptitude, the ability to handle physical requirements like moving equipment up to 75 pounds, and a focus on customer etiquette and maintaining service metrics.

Stryker

Develops and manufactures medical devices and equipment

About Stryker

Stryker develops and manufactures medical devices and equipment aimed at improving patient care and surgical efficiency. Their products include surgical tools, neurotechnology devices, and orthopedic implants, which are sold directly to hospitals and clinics. Stryker stands out from competitors by focusing on high-quality products and a commitment to advancing healthcare solutions. The company's goal is to enhance the overall healthcare experience for both patients and medical professionals.

Kalamazoo, MichiganHeadquarters

1941Year Founded

$423.3MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Medical & prescription plans

Supplemental health benefits

Flexible Spending accounts

Employee Assistance Program

Short-term & long-term disability

Tuition reimbursement

401(k) plan

Employee Stock Purchase Plan

Risks

Integration challenges from acquisitions may strain Stryker's resources.

Rapid tech advancements risk obsolescence of Stryker's current products.

Regulatory scrutiny on acquisitions could delay Stryker's market entry.

Differentiation

Stryker's acquisitions enhance its minimally invasive surgical solutions portfolio.

Entry into the peripheral vascular segment diversifies Stryker's market presence.

Stryker's focus on AI integration boosts diagnostic accuracy and operational efficiency.

Upsides

Growing demand for minimally invasive solutions aligns with Stryker's strategic acquisitions.

The orthopedic implants market growth benefits Stryker's expanding product line.

Stryker's acquisition of Inari Medical positions it in a high-growth vascular market.

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