Associate, Customer Service Support (Customer and Pricing Master Data Administrator - Korean Speaker) at Alcon

Shah Alam, Selangor, Malaysia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical Devices, Eye CareIndustries

Requirements

1–2 years of experience in master data management, preferably within the medical device industry, with a deep understanding of industry's data requirements, regulatory environment, and market dynamics
Solid grasp of customer and pricing data management principles and best practices, with the ability to apply them in a regulated and competitive environment
Fluency in Korean and English (mandatory), with clear communication of complex data concepts in Korean for Korean-speaking stakeholders and English for cross-border communication
Experience managing master data processes in a complex ERP system and business environment
Intermediate to advanced Excel skills required
Computer-literate with software proficiency covering a variety of applications and moderate knowledge of Microsoft Office
Excellent communication and interpersonal skills, with the ability to assess situations effectively
Strong analytical ability and logical thinking

Responsibilities

Configure and maintain comprehensive customer master data in specific systems (SFDC, SAP, etc.), including accurately inputting and updating contact details, account information, and customer-specific regulatory compliance data relevant to medical devices
Set up and continuously update pricing master data based on approvals, ensuring all price lists are up-to-date in line with market and regulatory changes
Regularly review and clean master data to eliminate duplicates, correct errors, and enhance data quality; cross-reference data from multiple sources, validate against industry standards and internal guidelines, and enforce data governance policies
Update customer master and price master data in SAP by verifying the accuracy of provided documentation
Proficiently utilize in-house systems and Excel/Word applications, ensuring accurate and timely creation and modification of customer accounts and price registrations
Follow established procedures and escalate any identified deviations for guidance and resolution
Propose and report improvements in processes, as well as report ideas for improving SAP and Salesforce functionality
Participate in the data management process and activities related to updating/cleaning data
Act as the first point of contact for inquiries/errors related to customer and pricing data
Prepare cyclical reports and reports on demand according to business need and in a timely manner
Update database, customer’s repository, and carry out analysis of data as required
Ensure data compliance with control requirements, internal processes, and compliance requirements
Complete AFCM controls relating to business area
Any other duties or projects as requested by the Line Manager

Skills

SAP

Salesforce

SFDC

Excel

Microsoft Word

Korean

Master Data Management

Data Governance

Regulatory Compliance

Alcon

Specializes in eye care products and solutions

About Alcon

Alcon specializes in eye care products and vision solutions aimed at improving people's quality of life through better vision. Their product offerings include solutions for cataract surgery, retinal health, and contact lenses. Alcon's products work by utilizing advanced technology and research to provide effective treatments and aids for various eye conditions. What sets Alcon apart from its competitors is its strong emphasis on research and development, ensuring that they remain leaders in the eye care industry. The company's goal is to enhance vision and overall quality of life for individuals while promoting a diverse and inclusive workplace.

Geneva, SwitzerlandHeadquarters

1945Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Benefits

Medical, dental, & vision coverage

HSA Medical Plan

PTO

Paid Parental leave

401k

Retirement Plan Company Contribution

Low payroll deductions

Tuition Reimbursement Program

Annual Bonus

Free Family Contact Lens Program

12 Company Paid Holidays

Risks

FDA recall of contact lenses may harm Alcon's reputation and financial standing.

Antitrust case denial could lead to legal challenges and financial penalties.

Innovative competitors like Signal12 threaten Alcon's market share in eye care.

Differentiation

Alcon leads in eye care with a broad product portfolio and global reach.

The company invests heavily in R&D, ensuring cutting-edge vision solutions.

Alcon's commitment to diversity and inclusion strengthens its corporate culture.

Upsides

Acquisition of BELKIN Vision enhances Alcon's glaucoma treatment options with DSLT technology.

Orbis Flying Eye Hospital project boosts Alcon's global presence and eye care standards.

Recognition as a top employer in Singapore attracts and retains top talent.

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