Associate Customer Engagement Manager (hybrid) at Remitly

Brazil

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Risk SolutionsIndustries

Requirements

Experience in a similar role (customer engagement / success / SaaS platforms), managing technical projects
Exceptional technical or analytical experience; confident working with APIs, SQL etc
Expert customer relationship skills and a client-first focused approach to working with a range of stakeholders
Problem-solving and investigative skills with high attention to detail
Able to handle multiple streams of work simultaneously
Able to react well to rapidly changing requirements with a positive attitude
Able to meet deadlines while delivering an exceptional customer experience
Having experience working in the financial crime & fraud sector is beneficial, however not essential
Fluent in Portuguese and full working proficiency in Spanish

Responsibilities

Delivering an outstanding customer experience for our customers to maximize their value and ROI from RiskNarrative
Managing a portfolio of customers and ensuring all strategic engagement services deliverables are met
Being an expert in RiskNarrative’s product suite and bespoke customer use cases to provide valuable insight and guidance
Identifying areas for optimisation of the platform through regular reviews, analysing data to drive insights and clearly presenting to customers
Working collaboratively with customers to understand specific business needs and ensure the solutions configured in RiskNarrative deliver against their ongoing business objectives
Defining, building and delivering strategic roadmaps to meet strategic business goals, working closely with Account Management
Leading regular configuration, optimization, training and delivery projects
Collaborating with cross-functional teams to identify and represent customer needs and developing solutions
Delivering regular strategic service reviews regarding performance and tracking against objectives to customers and internal stakeholders

Skills

Key technologies and capabilities for this role

Customer EngagementRisk ManagementFraud DetectionData AnalysisCross-Functional CollaborationProduct OptimizationAMLCTFIdentity VerificationCustomer Data Management

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

This is a hybrid work model.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What key skills are required for this role?

Candidates need experience in customer engagement/success or SaaS platforms managing technical projects, exceptional technical or analytical experience with APIs and SQL, expert customer relationship skills, problem-solving and investigative skills with high attention to detail, and the ability to handle multiple work streams simultaneously.

What does the team structure look like?

The Customer Engagement team acts as a centre of excellence for the RiskNarrative product and works cross-functionally with Sales, Product Management, Software Engineering, Professional Services, and Support.

What makes a strong candidate for this position?

A strong candidate has prior experience in customer engagement, success, or SaaS platforms managing technical projects, along with technical proficiency in APIs and SQL, excellent customer relationship skills, and strong problem-solving abilities.

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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