Assistente / Técnico de TIC – Projeto Maringá at Alcion

Maringá, Parana, Brazil

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

InfrastructureIndustries

Requirements

Advanced student or recent graduate in Information Technology, Systems Engineering, Computer Science, or related fields
Desirable previous experience (min. 6 months - 1 year) in technical support or helpdesk
Basic experience in configuring equipment, peripherals, and printers
Desirable knowledge in networks, ticket management, and Microsoft tools
Knowledge of Windows operating systems and Microsoft 365
Basic knowledge of networks (TCP/IP, DNS, Wi-Fi)
Basic knowledge of Azure AD and information security
Native Portuguese; desirable intermediate technical English
Problem-solving skills
User orientation and teamwork
Proactivity, organization, and commitment
Adaptability to field operational environments

Responsibilities

Provide first-level technical support to local users (hardware, software, connectivity, printing, Office 365)
Manage incidents and support requests from users
Install, configure, and maintain computer equipment (PCs, notebooks, printers, mobile devices)
Support hybrid meetings, video conferences, and audiovisual equipment
Ensure the correct functioning of the local network (LAN/Wi-Fi) and VPN access to corporate systems
Collaborate in preventive and corrective maintenance activities of IT infrastructure
Supervise and ensure the continuity of connectivity between operational bases and the central headquarters of the project
Supervise and ensure the continuity of connectivity between the Acciona office in Maringá and the SANEPAR headquarters in Curitiba
Maintain an updated inventory of IT assets (hardware, software, licenses, and users)
Ensure the application of security policies, backups, and periodic updates
Collaborate in internal and external IT audits
Prepare technical reports and operational documentation

Skills

Technical Support

Hardware Support

Software Support

Networking

VPN

Office 365

PC Support

Notebook Support

Printer Support

Mobile Device Support

Videoconferencing

LAN

Wi-Fi

Alcion

Develops advanced technology solutions for clients

About Alcion

Alcion.ai is focused on developing advanced technology solutions, likely in the fields of artificial intelligence, machine learning, or data analytics. Although specific details about its products are not publicly available, the company aims to serve a diverse range of clients, including businesses and possibly individual consumers, by providing software or technology services that address complex problems. Alcion.ai generates revenue through various models, such as subscription-based software, one-time purchases, or consulting services, which helps create a steady income stream. What sets Alcion.ai apart from its competitors is its commitment to employee well-being, offering comprehensive health and retirement benefits, supporting remote work, and organizing regular in-person meetups to strengthen team dynamics. The company's goal is to deliver valuable technological solutions while fostering a positive work culture.

San Francisco, CaliforniaHeadquarters

2022Year Founded

$28.2MTotal Funding

SERIES_ACompany Stage

Enterprise Software, AI & Machine LearningIndustries

11-50Employees

Risks

Potential conflict of interest with Veeam, a competitor, leading their Series A funding.

Rapid evolution of ransomware tactics may outpace Alcion's current security measures.

High rate of cloud security incidents poses challenges for maintaining robust security.

Differentiation

Alcion offers AI-driven data protection, focusing on ransomware and malware threats.

The company provides a unique MSP partner program for Microsoft 365 backup services.

Alcion emphasizes a modern, AI-driven architecture for intelligent threat detection.

Upsides

Alcion raised $21 million in Series A funding, led by Veeam, boosting growth potential.

The enterprise data management market is projected to grow at a 12.1% CAGR until 2030.

Alcion's AI-driven solutions align with increasing demand for cloud-based data protection.

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