Assistant Tasting Room Manager at The Browser Company

Napa, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Winery, Luxury WineIndustries

Requirements

3+ years of luxury hospitality experience in a tasting room, hotel, restaurant, or retail setting; wine industry experience preferred
Previous experience in a MICHELIN, Forbes 5-Star, or AAA 5-Diamond setting
Minimum of 1 year of supervisory or management experience, including responsibility for building, training, and mentoring high-performing teams
Proven track record of driving sales and achieving revenue targets with a focus on upselling and cultivating long-term client relationships
Knowledge of opening a new outlet or service location is highly desirable
Availability to work weekends, evenings, and holidays as needed
Level I Sommelier or willingness to get a Level I or WSET Level 2 (with company sponsorship)
Ability to establish direction, obtain commitment, and execute appropriate management processes
Strong understanding of P&L and labor planning, with the ability to perform technical calculations, manage budgets, and analyze data using spreadsheets and charts
Bachelor’s or equivalent experience

Responsibilities

Provide on-the-floor leadership to maintain the flow of operations in all areas of the Lewis tasting room
Create memorable guest experiences and service standards to maintain the brand's reputation for excellence, ensuring service delivery stays above 98% and meets departmental KPIs
Motivate, coach, and develop staff to achieve or exceed established targets
Enforce company policies and standard operating procedures (SOP)
Collaborate with other departments to promote Lewis Cellars's brands and products
Supervise tasting room staff, provide direction, and delegate responsibilities as needed
Manage staff scheduling, timecards, performance reviews, employee development, and employee safety
Oversee Tasting Room team incentives to meet plans and maximize team effectiveness
Lead the winery outreach program and schedule Tasting Room Staff accordingly for outreach winery support
Monitor progress goals and provide reports to senior leadership
Partner with the Inventory Manager and Operations Manager to determine tasting menus, and create or update other menus based on inventory and wine menu
Resolve guest concerns/complaints using good judgment and tact
Facilitate and promote good communication between all departments (Hospitality, Marketing, Wine Society, Accounting, Production, Housekeeping, etc.)

Skills

hospitality management

customer service

sales

staff training

team leadership

wine knowledge

guest experience

operations management

event support

KPI achievement

The Browser Company

Develops a user-friendly web browser

About The Browser Company

The Browser Company develops a web browser called Arc, which focuses on providing a more intuitive and organized online experience for users. Arc is designed to be user-friendly and efficient, aiming to improve how people interact with the internet compared to traditional browsers. Unlike many existing browsers, Arc seeks to streamline the browsing process, making it easier for users to manage their online activities. The Browser Company differentiates itself from competitors by targeting a more modern and simplified user experience, backed by a team of experienced professionals from notable tech companies. Their goal is to enhance the way users navigate the web, potentially disrupting the current browser market with their fresh approach.

New York City, New YorkHeadquarters

2019Year Founded

$133.1MTotal Funding

LATE_VCCompany Stage

Consumer SoftwareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Remote Work Options

Paid Vacation

Paid Sick Leave

Paid Holidays

Home Office Stipend

Paid Parental Leave

Risks

Arc's recent security vulnerability could undermine user trust and adoption.

Dia may face competition from established AI-integrated browsers like Microsoft's Edge.

The freemium model may limit revenue if premium features aren't compelling.

Differentiation

Arc offers a more personal and creative browsing experience than traditional browsers.

The Browser Company is led by seasoned tech professionals from Instagram, Tesla, and Google.

Arc's AI-powered features, like 'Call Arc', enhance user interaction and efficiency.

Upsides

The Browser Company raised $50 million, valuing it at $550 million.

Growing demand for personalized browsing experiences supports Arc's market entry.

The launch of AI-centric browser Dia could attract a wider audience in 2025.

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