Assistant Shift Slots Manager - MGM Springfield at MGM Resorts International

Springfield, Virginia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Gaming, Hospitality, EntertainmentIndustries

Requirements

Ability to lead & mentor a team
Has a high school diploma or GED
Has 2+ years of prior relevant experience in a customer service environment
Must be 18 years of age

Responsibilities

Use strategies to engage employees, foster a positive work environment, gather and resolve employee issues, and retain top performers
Maintain ongoing communication with employees to share information, listen to feedback, and role-model S.H.O.W. standards
Effectively develop and mentor hourly employees to support employees’ career goals and to ensure all departmental standards and goals are understood and met
Deliver a level of guest service which is consistent with the company’s and property’s core service standards
Manage team expectations, ensuring compliance with departmental and company policies
Provide instruction, training and implementation of service and other company programs to staff
Research and resolve guest and / or employee issues effectively and professionally
Manage, organize, and complete assigned projects with attention to detail within the established deadline
Delegate job duties and tasks to employees utilizing SHOW as the basis for guest engagement
Ensure inventory of all company equipment and sensitive keys during shift are maintained and accounted for
Protect the confidentiality of company files and documents under immediate control
Assist the Shift Manager with management of human resource responsibilities to include training, issuing discipline and ensure the proper documentation of all actions taken for assigned staff members

Skills

Key technologies and capabilities for this role

team leadershipemployee engagementguest servicecompliance managementstaff trainingissue resolutioninventory managementproject managementmentoringcommunication

Questions & Answers

Common questions about this position

What benefits are offered for this position?

Benefits include healthcare, financial and time off benefits, wellness incentive programs, access to company discounts on hotels, food, retail, entertainment, travel, electronics, and more, free meals in the employee dining room, free parking, and professional development opportunities.

Is this position remote or on-site?

This is an on-site position located in Springfield, Massachusetts.

What qualifications are required for the Assistant Shift Slots Manager role?

Requirements include a high school diploma or GED, 2+ years of prior relevant experience in a customer service environment, being at least 18 years of age, and the ability to lead and mentor a team.

What is the company culture like at MGM Resorts?

The culture emphasizes excitement, diversity, entertainment, teamwork, positive work environment, employee engagement, and role-modeling S.H.O.W. standards to create unique experiences for guests.

What makes a strong candidate for this role?

A strong candidate has the ability to lead and mentor teams, 2+ years of customer service experience, a high school diploma or GED, and is at least 18 years old, with skills in employee engagement, compliance, and guest service.