Assistant Shift Slots Manager - MGM Springfield at MGM Resorts International

Springfield, Virginia, United States

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Gaming, Hospitality, EntertainmentIndustries

Use strategies to engage employees, foster a positive work environment, gather and resolve employee issues, and retain top performers
Maintain ongoing communication with employees to share information, listen to feedback, and role-model S.H.O.W. standards
Effectively develop and mentor hourly employees to support employees’ career goals and to ensure all departmental standards and goals are understood and met
Deliver a level of guest service which is consistent with the company’s and property’s core service standards
Manage team expectations, ensuring compliance with departmental and company policies
Provide instruction, training and implementation of service and other company programs to staff
Research and resolve guest and / or employee issues effectively and professionally
Manage, organize, and complete assigned projects with attention to detail within the established deadline
Delegate job duties and tasks to employees utilizing SHOW as the basis for guest engagement
Ensure inventory of all company equipment and sensitive keys during shift are maintained and accounted for
Protect the confidentiality of company files and documents under immediate control
Assist the Shift Manager with management of human resource responsibilities to include training, issuing discipline and ensure the proper documentation of all actions taken for assigned staff members