Assistant Collections Manager at Goodleap

Mexico City, Mexico City, Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Sustainable Energy, CollectionsIndustries

Requirements

Minimum 5 years of experience in collections, financial services or relevant field
Minimum 3 years of experience in a consumer collection management role
Minimum 3 years of call center management experience
Advanced proficiency with computer functions with MS Office suite strongly preferred
Ability to lead or manage 10-15 high performing front line representatives
Exceptional communication skills including verbal, written, one-on-one and team
Knowledge of collection industry regulations
Ability to collaborate across departments to resolve customer concerns
Strong leadership skills to motivate employees to achieve success
Excellent problem-solving skills
Goal oriented focusing on both short and long term visions
Understanding of good collection practices and procedures
High School Diploma or GED Required
Bilingual (English/Spanish)

Responsibilities

Monitor, train and develop collectors to maximize results while ensuring all policies and procedures are followed
Hold collectors accountable to performance expectations, productivity, attendance policy, and quality scores
Motivate collectors to achieve success and create a team atmosphere
Audit collection activities to ensure maximum results and partner with leadership to recommend changes to enhance strategies to help lower delinquency
Conduct daily/weekly/monthly call calibrations, account reviews, and performance reviews with all direct reports
Manage workload (queues and dialer campaigns) to ensure daily/monthly targets are achieved
Additional responsibilities as assigned by supervisor or other managers related to the position/department

Skills

Key technologies and capabilities for this role

Collections ManagementTeam LeadershipPerformance CoachingCall CalibrationAuditingNegotiation TrainingWorkload ManagementDelinquency ReductionCustomer ExperienceMotivation

Questions & Answers

Common questions about this position

What experience is required for the Assistant Collections Manager role?

Minimum 5 years of experience in collections, financial services or relevant field and minimum 3 years in a leadership or management role are required.

What are the key skills needed for this position?

Key skills include excellent project management, strong problem-solving, exceptional verbal and written communication, ability to motivate teams, and experience managing geographically dispersed teams.

What does the Assistant Collections Manager do on a daily basis?

The role involves monitoring and training collectors, holding them accountable to performance expectations, conducting call calibrations and performance reviews, managing workloads, and auditing activities to lower delinquency.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

Goodleap

Marketplace for sustainable home upgrades and financing

About Goodleap

GoodLeap provides a marketplace for sustainable home solutions, connecting homeowners with professionals who specialize in eco-friendly home improvements. Their platform simplifies the purchasing process by offering a single point of sale technology that allows users to explore various upgrade options and choose flexible payment plans that suit their budgets. Unlike many competitors, GoodLeap focuses specifically on sustainability and partners with over 18,000 professionals nationwide, ensuring a wide range of services and expertise. The company's goal is to help homeowners make environmentally conscious upgrades while saving money, and they also contribute to sustainable energy projects through their partnership with GivePower, donating a portion of their revenue with each transaction.

Roseville, CaliforniaHeadquarters

2003Year Founded

$778.2MTotal Funding

DEBTCompany Stage

Energy, Fintech, Social Impact, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Risks

Emerging fintech companies offering similar solutions could erode GoodLeap's market share.

Rising interest rates may reduce the affordability of GoodLeap's financing options.

Direct-to-consumer solar panel sales could threaten GoodLeap's traditional financing model.

Differentiation

GoodLeap offers a seamless point-of-sale platform for sustainable home upgrades.

The company partners with over 18,000 professionals nationwide for home improvement solutions.

GoodLeap supports GivePower, donating to sustainable energy projects with every transaction.

Upsides

GoodLeap closed a $470 million securitization backed by sustainable home improvement loans in 2023.

The company raised $800 million to expand in a $430-billion-per-year market.

Increased consumer interest in energy-efficient upgrades boosts demand for GoodLeap's financing options.

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