Know their business/business acumen, including current and prior shrink results
Exhibit strategic thinking and sound decision-making through knowledge and utilization of business data
Lead through change and model leadership competencies to build credibility and champion business growth
Communicate effectively and provide information teams require to be successful
Build high-performing teams by creating a culture of collaboration, providing honest and timely direction, follow-up, and feedback
Deliver results by executing business expectations within expected timeframes, setting clear expectations, utilizing follow-up, and accountability
Teach, coach, and lead through the club-level training process
Support team member engagement, application of policies, procedures, and compliance
Drive a culture of development, strategic thinking, ethical decision-making, and engagement
Lead with team member and member in mind, addressing concerns and escalating as appropriate
Ensure a safe and positive environment for team members
Embrace inclusion and diversity through collaboration and respect
Acknowledge team member success, work as a team to achieve goals, identify, and retain top talent
Guarantee service excellence through all points of contact
Set service standard expectations for team members and empower them to resolve member concerns
Ensure a safe and positive environment for members
Daily commitment to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA)
Lead teams to deliver GOLD club standards daily: Grand opening look, all items stocked and promotional plans executed, visible accurate signage, clean and organized inside and out, perishable areas stocked and rotated with cold chain maintained
Acquire deep knowledge of key metrics and reporting for total club and department performance
Drive performance and profitability using reporting to identify trends and areas of opportunity
Have foresight
Responsibilities
Responsible for safety, asset protection, and inventory control
Leads and executes inventory counts
Supervises and directs the work of Team Members in asset protection and inventory control departments
Creates and maintains a safe club environment through theft deterrence strategies, member engagement, and delivery of safety standards
Manages physical and systemic processes, reverse logistics processes
Ensures inventory controls and count accuracy in the club
Monitors and executes all company asset protection programs