Asset Protection - Agent - Westgate Mall Rack at Nordstrom

San Jose, California, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Ability to make and be accountable for decisions using good judgment in a fast-paced environment
Detailed, clear, and concise verbal and written communication skills
Good interpersonal and communication skills
Ability to maintain a high level of confidentiality
Calm demeanor when dealing with safety issues, including aggressive individuals
Accountability, initiative, and high level of ownership
Ability to work a flexible schedule based on business needs
Meet any state and local licensing requirements
Experience in investigative, asset protection, and security procedures (preferred)

Responsibilities

Resolve theft using good judgment and conduct quality apprehensions in high shrinkage areas while adhering to policy, procedures, and AP leadership guidance
Identify theft trends using technology, reporting, and surveillance tactics
Drive shrinkage reduction culture by implementing action plans and merchandise protection standards
Identify, escalate, and support internal theft investigations using methods like exception-based reporting and surveillance systems
Investigate internal theft by gathering evidence and partnering with AP Leadership and Investigation teams
Use video systems to monitor theft activity and support investigations
Leverage RFID data to view merchandise movement and aid item-level investigations with inaccuracies
Maintain general safety and security of customers, employees, and store by responding to, escalating, and reporting security and emergency incidents, including medical emergencies
Support security of physical spaces by leading security audits, participating in store meetings, leading shrinkage awareness efforts, and training
Serve as a member of the store Emergency Response Team (ERT) and participate in emergency response training, including First Aid
Prepare and submit prompt, complete reports for high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and illegal activities
Testify in court when summoned for criminal and/or civil cases
Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement

Skills

Key technologies and capabilities for this role

Asset ProtectionTheft PreventionSurveillance SystemsRFIDException-Based ReportingInternal InvestigationsEmergency ResponseShrinkage ReductionMerchandise ProtectionVideo Monitoring

Questions & Answers

Common questions about this position

What is the employment type for this Asset Protection Agent role?

The employment type is Variable.

Is this Asset Protection Agent position remote or on-site?

This information is not specified in the job description.

What key skills are required for the Asset Protection Agent role?

Required skills include the ability to make accountable decisions with good judgment in a fast-paced environment, detailed clear and concise verbal and written communication skills, good interpersonal and communication skills, and maintaining a high level of confidentiality.

What is the company culture like for the Asset Protection team at Nordstrom?

The AP team's strategies are driven by three pillars: Protect People by supporting employee and customer safety, Protect Physical Spaces by safeguarding assets, and Support Product Accuracy through partnerships to reduce shrinkage. The role involves dynamic daily responsibilities like resolving theft, investigations, safety responses, and building cross-functional partnerships.

What makes a strong candidate for this Asset Protection Agent position?

Strong candidates demonstrate good judgment for theft resolution and apprehensions, proficiency in using technology like surveillance and RFID for investigations, ability to drive shrinkage reduction, and skills in communication, confidentiality, and emergency response.

Nordstrom

Retailer offering clothing and accessories

About Nordstrom

Nordstrom is a retail company that focuses on providing a wide range of clothing, shoes, and accessories for men, women, and children. The company operates department stores and an online platform where customers can shop for various brands and styles. Nordstrom emphasizes a strong customer service experience, encouraging employees to take initiative and develop their careers within the organization. Unlike many competitors, Nordstrom fosters a culture of leadership and personal growth among its staff, which contributes to a dedicated and motivated workforce. The company's goal is to create a positive shopping experience while also being committed to environmental sustainability and community support.

Seattle, WashingtonHeadquarters

N/AYear Founded

$16MTotal Funding

N/ACompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Risks

Increased competition from online retailers like Amazon may impact Nordstrom's market share.

Economic uncertainty could reduce consumer spending on luxury items, affecting sales.

Expansion into international markets exposes Nordstrom to geopolitical and currency risks.

Differentiation

Nordstrom emphasizes employee empowerment and career growth within the company.

The company is committed to environmental sustainability and community support.

Nordstrom's experiential retail approach includes pop-up shops and exclusive collaborations.

Upsides

Nordstrom Rack is expanding with new locations in West End and Lubbock by 2025.

The Nordy Club enhances customer savings and loyalty through exclusive benefits.

Strategic collaborations, like with DXL Big + Tall, expand Nordstrom's customer base.

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