Asset Protection - Agent - Southern Cal Distribution Center at Nordstrom

Ontario, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Supply ChainIndustries

Requirements

High school diploma, GED or equivalent
2+ years’ experience in customer facing service position, ideally in loss prevention, security or risk management
Supply Chain Facility experience preferred
Ability to effectively communicate with associates at various levels within the company
Excellent communication and interpersonal skills
A calm head when dealing with safety and security issues; able to effectively respond and resolve safety/security issues
Proven experience where a high-level of accountability, initiative and ownership was displayed
Ability to work weekends and/or overnight shifts as necessary

Responsibilities

Greet and interact with building personnel of all levels in a professional and pleasant demeanor and respond with a sense of urgency to incidents related to loss prevention, safety and security
Monitor identification badges for entry/exit to the building for all employees, visitors, vendors, temporary employees, contractors, truck drivers, etc
Scan building associates, visitors, and vendors using electronic walk-through metal detectors and/or hand-held metal detectors (where applicable)
Perform visual searches of bags, briefcases and other carry-in items to ensure that no prohibited items enter the building
Use interpersonal skills and directive behaviors, when needed, to ensure that the security screening procedures are followed by all individuals
Escalate highly sensitive situations that may result in collaboration with other loss prevention staff and/or local law enforcement, as needed
Serve as a partner in the area of operational processes and inventory to reduce shrink; initiate and conduct investigation of shrinkage/loss and follow through on resolutions in partnership with Investigator and/or Asset Protection Manager
Maintain all site-required documentation related to loss prevention and safety issues (i.e. accident reports, inspection reports, training logs etc.)
Audit physical security infrastructure (i.e. intrusion detection, access control, cameras) and ensure working functionality of all systems
Perform daily warehouse walks of the interior and exterior of the building, thoroughly examining doors, windows, gates, fences and lighting to ensure proper function and physical security standards are met; document findings and implement corrective actions when necessary
Review camera video footage for investigative or research purposes
Respond to all building alarms and take appropriate action
Complete initial incident/accident documentation and forward to appropriate individuals (Supply Chain Asset Protection Investigator/Manager/Supply Chain HR Manager) for follow up investigation and action
Support building manager/manager-in-charge with opening and closing the building, when necessary
Maintain confidentiality in matters involving security and/or personnel issues in the workplace
Perform special projects at the direction of the Asset Protection Manager
Support and contribute to the Supply Chain network priorities of ‘Safety, Team, Results’

Skills

Loss Prevention

Asset Protection

Security Screening

Investigations

Customer Service

Safety Compliance

Incident Response

Inventory Control

Metal Detection

Documentation

Nordstrom

Retailer offering clothing and accessories

About Nordstrom

Nordstrom is a retail company that focuses on providing a wide range of clothing, shoes, and accessories for men, women, and children. The company operates department stores and an online platform where customers can shop for various brands and styles. Nordstrom emphasizes a strong customer service experience, encouraging employees to take initiative and develop their careers within the organization. Unlike many competitors, Nordstrom fosters a culture of leadership and personal growth among its staff, which contributes to a dedicated and motivated workforce. The company's goal is to create a positive shopping experience while also being committed to environmental sustainability and community support.

Seattle, WashingtonHeadquarters

N/AYear Founded

$16MTotal Funding

N/ACompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Risks

Increased competition from online retailers like Amazon may impact Nordstrom's market share.

Economic uncertainty could reduce consumer spending on luxury items, affecting sales.

Expansion into international markets exposes Nordstrom to geopolitical and currency risks.

Differentiation

Nordstrom emphasizes employee empowerment and career growth within the company.

The company is committed to environmental sustainability and community support.

Nordstrom's experiential retail approach includes pop-up shops and exclusive collaborations.

Upsides

Nordstrom Rack is expanding with new locations in West End and Lubbock by 2025.

The Nordy Club enhances customer savings and loyalty through exclusive benefits.

Strategic collaborations, like with DXL Big + Tall, expand Nordstrom's customer base.

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