ARP Reconciliation Associate II M-F 8:30am-5pm at Fifth Third Bank

Cincinnati, Ohio, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

High school diploma or its equivalent
Two years of reconciliation and/or accounting related experience
Strong written and verbal communications skills with an emphasis on customer service
Proven analytical ability and problem solving aptitude
10 key skills preferred
Demonstrated ability to make appropriate decisions, which expedite workflow and minimize risk
Ability to communicate effectively with customers and team members
Working knowledge of basic office applications and ability to operate software related to job
Ability to operate under deadlines with close attention to detail
Ability to work in a fast paced environment
Meet/exceed established department and individual performance goals

Responsibilities

Routinely process incoming/outgoing transactions of a complex nature
Some familiarity with inbound customer transmission files
Some familiarity with job scheduling of outbound files
Interact regularly with commercial clients, respond promptly and accurately to client requests, provide superior customer service
Ensure output meets quality standards prior to release
Prepare and input documentation, review for completeness and accuracy
Compile and/or balance data for transaction processing
Update and maintain appropriate files, reports and other documentation/data
Research and resolve situations of complex nature, which often requires interaction with a variety of internal departments i.e. Information Technology, Commercial Officers, and other operations areas
Exercise decision making capability within department guidelines to expedite workflow, transaction processing and minimize risk
Package and deliver all reconciliation related materials within established timeliness goals
Maintain working knowledge of regulations and compliance issues related to job function and department
Provides back up coverage for other staff
Process new account set ups, account deletions, and/or account changes as necessary
Escalate issues according to established chain of command
Meet and maintain assigned production standards and deadlines
Perform work in accordance with established policies and procedures
Assist in new employee orientation and training
Perform other duties as assigned

Skills

Key technologies and capabilities for this role

Account ReconciliationPositive PayTransaction ProcessingException ReportingCustomer ServiceData BalancingFile TransmissionJob SchedulingResearch and ResolutionRisk Management

Questions & Answers

Common questions about this position

What are the minimum qualifications for this role?

A high school diploma or equivalent is required, along with two years of reconciliation and/or accounting related experience. Strong written and verbal communication skills with an emphasis on customer service, proven analytical ability and problem solving aptitude are also needed, with 10 key skills preferred.

What is the work schedule for this position?

The role operates Monday through Friday from 8:30am to 5pm.

What does the daily work involve for this position?

Responsibilities include processing and balancing transactions on ARP/Positive Pay accounts, research and resolution of problems, daily exception reporting, and extensive customer interaction with commercial clients.

Is there a salary range listed for this job?

This information is not specified in the job description.

What experience makes a strong candidate for this role?

Candidates with two years of reconciliation or accounting experience, strong customer service skills, analytical problem-solving ability, and familiarity with transaction processing stand out.

Fifth Third Bank

Provides banking, loans, and wealth management services

About Fifth Third Bank

Fifth Third Bank offers a variety of financial services, including personal and business banking, loans, mortgages, credit lines, and insurance products. Their services cater to individual consumers, small businesses, and commercial clients, providing comprehensive solutions for managing finances. The bank generates revenue through interest on loans, service fees, and commissions from insurance and investment products. Unlike many competitors, Fifth Third Bank emphasizes community engagement and financial education, providing resources to help clients improve their financial literacy. The goal of Fifth Third Bank is to support clients in achieving their financial objectives while fostering a strong connection with the communities they serve.

Cincinnati, OhioHeadquarters

1858Year Founded

IPOCompany Stage

Social Impact, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Paid Sick Leave

Paid Holidays

Performance Bonus

Flexible Work Hours

Risks

Rising interest rates may decrease demand for loans and mortgages.

Competition from fintechs like Robinhood threatens Fifth Third's wealth management sector.

Sophisticated cybersecurity threats pose risks to customer data and trust.

Differentiation

Fifth Third Bank offers comprehensive financial solutions for individuals and businesses.

The bank emphasizes community engagement and financial education for client empowerment.

It provides a wide range of insurance products, including life, health, and disability.

Upsides

Increased demand for digital banking boosts Fifth Third Bank's online service offerings.

Partnerships with fintech enhance technological capabilities and customer experience.

Growing interest in sustainable finance attracts environmentally conscious customers.

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